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The City of New Orleans

Mayor Mitchell J. Landrieu

Parking and Camera Safety Tickets

Citizens who have received parking and/or camera safety tickets have multiple options to pay, contest, and/or get information about their tickets.

Related Tickets Options

Frequently Asked Parking and Camera Safety Ticket Questions

What is the difference between a camera safety ticket and a parking ticket?

Camera safety tickets are generated by safety cameras mounted at intersections throughout the city. View safety camera locations here.

How do I pay a camera safety ticket?

Camera safety tickets are mailed to the address associated with the offending vehicle’s registration with the Office of Motor Vehicles. The notification gives guidance on how to pay the ticket.

Online Payment

Pay a parking, camera safety or traffic ticket by following the links here.

Mailed-In Payment

City of New Orleans, Photo Safety Program
P.O. Box 742503
Cincinnati OH, 45274-2503

In-Person Payment

Payment is also accepted in person at:

Administrative Hearing Center
1340 Poydras Street, 8th Floor
New Orleans, LA 70112

Monday through Friday from 8am-5pm.

City Auto Impound Lot
400 N. Claiborne Ave.
New Orleans, LA 70112

Monday through Sunday, 7:30am to 1:00am

 

How do I pay a parking ticket?

Pay Online

Pay a parking ticket by following the link here.

Pay By Check

Checks should be mailed to Parking Violations Bureau, PO Box 52828, New Orleans, LA 70152-2828. Checks must include the ticket number in the memo line of the check. Please allow 3 to 5 business days for payments to clear.

Pay By Cash

Cash payment will not be accepted by mail. Citizens who wish to pay with cash can visit the Administrative Hearing Center, located at 1340 Poydras St., Ste 800, New Orleans, LA 70112 from 8am to 5pm, Monday through Friday. Citizens visiting the AHC can also pay by check, credit or debit card. Cash, check, credit or debit card payments made at the AHC clear instantly.

Payments are also accepted at the City’s Auto Impound Lot located at 400 N. Claiborne Ave., New Orleans, LA 70112 from 7:30am to 1:00am Monday through Sunday.

 

How do I contest a parking or safety camera ticket?

Contesting Photo Safety Citations In-Person

In-person hearings provide citizens the opportunity to contest a photo safety citation, on a scheduled day. To request a hearing to contest a photo safety ticket, sign the coupon on the reserve side of your citation and mail it, along with the corresponding bar code, to:

            Notice at Violation Processing Center

            PO Box 22091

            Tempe, AZ 85285-2091

Details of the hearing date will be mailed to the address on file with the Louisiana Office of Motor Vehicles. Hearing dates are typically held on Tuesdays and Thursdays from 8 a.m. to 3 p.m. Hearings will not be scheduled between Noon and 1 p.m.

Contesting Parking Ticket Citations In-Person

Parking tickets may be contested in person at the Administrative Hearing Center, located at 1340 Poydras St., Ste 800 on or before the date indicated on the face of the ticket. The Administrative Hearing Center is open from Monday through Friday from 8 a.m. to 4:30 p.m.

The ticket writer (for parking citations only) will attend the hearing, if requested, on the originally scheduled date indicated on the face of the citation. During in-person hearings, citizens may bring additional evidence or documentation with them to support their claim.  

How do I pay a parking or safety camera ticket?

Online

Follow this link to pay a parking or safety camera ticket.

By Mail

Checks can be mailed to PO Box 52828, New Orleans, LA 70152-2828. Please include the citation number in the memo line.

In-Person

Cash, check, credit or debit card payments are accepted in-person at:

Administrative Hearing Center
1340 Poydras Street, 8th Floor
New Orleans, LA 70112

Monday through Friday from 8am-5pm.

City Auto Impound Lot
400 N. Claiborne Ave.
New Orleans, LA 70112

Monday through Sunday, 7:30am to 1:00am

Cash is only accepted for in-person payments.

What documentation should I bring to to contest a ticket?

Citizens wishing to contest a parking ticket should bring the ticket or violation notice to the Administrative Hearing Center located at 1340 Poydras St., Ste 800, New Orleans, LA 70112 between 8 am and 4:30 pm Monday through Friday. Examples of acceptable documentation include:

  • Pay-to-Park ticket stubs
  • Photographs
  • Any other documentation citizens deemed sufficient for their defense

Citizens wishing to contest a photo safety ticket should bring simiar documentation to the Administrative Hearing Center located at 1340 Poydras St., Ste 800, New Orleans, LA 70112 on their scheduled hearing day. Hearing dates are typically held on Tuesdays and Thursdays from 8 a.m. to 3 p.m. Hearings will not be scheduled between Noon and 1 p.m.

You may also schedule a hearing to contest a ticket by clicking here.

What do I do if I lost my parking ticket?

Parking violations are tracked by the offending vehicle’s license plate number. Citizens who have lost their parking ticket can chose to either enter the ticket or license plate number to track the ticket online here.

Citizens choosing to track by their license plate number must click the “Plate” option track by license instead of ticket number. 

 

Do you offer a ticket payment plan?

A payment plan is only available for parking tickets.

Requests for a payment plan can be made in person at the Administrative Hearing Center located at 1340 Poydras St., Ste 800, New Orleans, LA 70112 from 8am to 5pm Monday through Friday.

Typically, the payment plan consists of paying half of the total amount due at the time of request and approval, with the remaining balance due in 60 days. Factors considered at request of a payment plan include the total amount due and financial constraints.

My car was booted and then towed. How do I get it back?

Booted Vehicles

Vehicles with one or more outstanding parking violation(s), more than 90 days old, are eligible for booting and towing by the City.

Boots will be removed when payment for outstanding parking violation(s) are rendered. Payment to remove boots can be made by calling the Boot Release telephone number (504-525-0088) on the Boot Notice. Payment can also be made at the Administrative Hearing Center at 1340 Poydras Street, 8th Floor from 8am to 5pm, Monday through Friday, or at the Auto Impound Lot at 400 N. Claiborne Ave. from 7:30am to 1:00am, Monday through Sunday. 

Vehicle Retrieval and Payment

Towed vehicles may be retrieved at the City’s Auto Impound Lot located at 400 N. Claiborne Ave., New Orleans, LA 70112. Before vehicles are released owners will be required to pay:

  • the amount of outstanding parking violation(s)
  • any additional outstanding tickets 90 days old or more
  • $153 towing fee
  • $18 per day storage fee.

The maximum amount accumulated storage fee is $500. 

Delinquent Vehicles

Towed vehicle that have been in storage for more than three weeks may be moved to the City’s auto impound on lot on Almonaster Ave., however payment for towed cars can only be made at the 400 N. Claiborne Ave., New Orleans, LA 70112 location from 7:30am to 1:00am, Monday through Sunday. Owners will have to visit the impound lot at 400 N. Claiborne Ave. to pay for your vehicle, whether it is at the N. Claiborne Ave. or Almonaster Ave. impound location, before it is released.

What kind of training do the Parking Control Officers undergo?

Parking Control Officers undergo an intensive six week training course.

I never received a ticket on my vehicle but received a letter saying I have a delinquent parking ticket?

Citizens may contest tickets in person at the Administrative Hearing Center located at 1340 Poydras St., Ste. 800, New Orleans, LA 70112 or in writing. All written correspondence may be mailed to the AHC.

Citizens who contest ticket(s) and are found liable are responsible for the original amount of the ticket. 

View Procedures to Contest Parking and Photo Safety Citations here.

I accidentally paid for my ticket twice. How do I request a refund?

Please contact the Administrative Hearing Center at (504) 658-8250. The AHC is open between 8am and 5pm Monday through Friday.

What do I do if I’m trying to pay online, but it says my ticket isn’t in the system?

Please contact the Department of Public Works during regular business hours to request a refund. The Parking Division may be reached at (504) 658-8250.

Information about my ticket was available via the automated telephone system but when I tried to pay online, I couldn’t find it.

There is a 24 hour delay from the time a ticket is issued before the information is available online. Please try the online system again when 24 hours have passed since the ticket was issued.

How do I request a duplicate ticket to learn more about when it was issued?

Parking violations are tracked by the offending vehicle’s license plate number. Citizens can enter their license plate number, view details of parking ticket(s), and pay online via the online system.

How long does it take for a camera safety ticket to register in the system?

Camera safety tickets are mailed to the address at which the offending vehicle is registered with the Office of Motor Vehicles. Notifications of violations are typically received within 3 to 5 business days.

My ticket is due today but when I logged in online to pay the fee, the price had already doubled. What amount is due?

Please contact the Administrative Hearing Center at (504) 658-8250. The AHC is open 8am to 5pm, Monday through Friday.

I contested a ticket by mail, when can I expect a response on the outcome?

It typically takes 3-4 weeks to review a written appeal. Appeals that are accepted are not charged a late fee. If your appeal is denied, the total amount due would be the original fine amount. A letter stating the disposition of the Hearing Officer will be mailed to the address provided with the appeal.

How can I reach the Administrative Hearing Center by phone?

Administrative Hearing Center 

1340 Poydras St., Ste 800
New Orleans, LA 70112 

Phone (504) 658-8250
Hours Monday-Friday, 8am to 5pm

 
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Last updated: 10/8/2014 5:20:14 PM

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