The Communications Division of New Orleans EMS processes 911 calls for service, provides pre-arrival instructions to the caller (i.e.: CPR, childbirth, choking, bleeding management) and dispatches EMS resources. Communications Division staff maintains status both as a Nationally Registered Emergency Medical Technician and as a certified Emergency Medical Dispatcher.
The Communications Division is overseen by Deputy Chief Barbara Ireland.
Warren E. McDaniel’s 911 Center
At the Warren E. McDaniel’s 911 Center for the City of New Orleans, NOEMS staff, alongside those from NOPD and NOFD, provides 911 call-taking and dispatching services for citizens and visitors in New Orleans. NOEMS is part of the Louisiana Region One Communications Plan (LAROC), the recently implemented innovative radio communications plan encompassing all Public Safety in the four parish region to ensure strong interoperable communications across parish, region, and state jurisdictions.
New Orleans EMS Communications staff processes approximately 55,000 calls for emergency medical assistance annually, using state of the art technology including Power 911 Intelligent Call-Taking work-stations, ProQA call-taking software from the International Academy of Emergency Dispatch (IAED), Motorola PremierOne Computer Aided Dispatch (CAD) and mapping.
Non-Emergent Information and General Questions
NOLA 311 is the New Orleans online city service information site and operator-based answering service. By using 311, you can find the answers to frequent inquiries regarding EMS, such as billing questions, information about obtaining an Orleans Parish Permit, and how to file a letter of commendation or register a complaint. For live assistance, please dial 311. You can visit the website here. Mobile phone users or persons outside of the New Orleans area may need to dial 504-658-2299. NOLA 311 provides a prompt, courteous, and professional customer service experience to New Orleans residents, visitors, and businesses seeking general information and services.
NOLA 311 sets the benchmark for exceptional customer service through compassionate, helpful and knowledgeable staff, enabling the government to be transparent, responsive, effective, and efficient.