New Orleans EMS is a professional healthcare organization that provides emergency treatment and transport to all citizens and visitors of the City of New Orleans and Orleans Parish. We are a city department, and we function as a third service provider of emergency response; though we partner with other first responder agencies to assist with medical care, we are not part of the Fire Department or Police Department.
Just like a doctor’s office or a hospital, we charge patients a fee based upon the level of care and/or transport we provide. By providing our EMS crews with your health insurance information, we are able to bill your insurance provider directly for the services rendered. Sharing this information with the responding medics at the time of service can assist with the billing process so you can focus on a speedy recovery from your illness or injury.
The City of New Orleans contracts with a third party vendor, Intermedix, in order to provide the most streamlined and customer service oriented processing of payments for service. Please see the frequently asked questions below regarding the EMS billing process.