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The City of New Orleans

Mayor Mitchell J. Landrieu

Information Technology & Innovation

The Office of Information Technology and Innovation facilitates effective, cost efficient use of technology by spearheading the assessment and deployment of technology based business management solutions, and service delivery strategies.

We strive to:

  • Maximize the City’s IT value by providing a stable technology and network infrastructure
  • Drive innovation and performance improvement to enhance the delivery of all City services
  • Increase the availability of information to improve decision making for City employees as well as for the citizens of New Orleans.

Roadmap

The roadmap to pushing ITI towards true transformation has been defined to include the following actions:

Stabilize the Environment

  • Establish standards and governance
  • Reduce risk of critical system failure
  • Proactive instead of reactive actions
  • Create customer service culture

Build the Foundation

  • Investments to support mission critical systems
  • Establish project management office
  • Reorganize, staff and train people
  • Create partnerships to improve information sharing
  • Establish IT Governance Council

Create Value-added Services

  • Differentiated service offerings
    • Not only technology but performance improvement also
  • Business process automation
  • Business and constituent tools
    • Informed decision making
    • Improved city services

Innovate

  • Expanded partnerships and collaboration
    • Across city government, businesses and constituents
  • Culture of continuous improvement
  • Sharing of knowledge
  • Strategic investments to create opportunities for innovation

Total success in supporting the delivery of City services will be defined by:

  • No major service outages
  • Proper customer expectations
  • Positive customer satisfaction
  • Flawless execution and good project management
 
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Last updated: 4/22/2014 8:44:54 AM

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