NEW ORLEANS, LA—Today, in keeping with his commitment to improve City government accountability, transparency and performance, Mayor Mitch Landrieu released the City’s ResultsNOLA report. This is the tenth comprehensive performance report.
Read the ResultsNOLA report here
The City issues quarterly ResultsNOLA reports that outline goals and progress towards meeting those goals.
"By showing exactly where we are and where we want to be, these reports help us ensure that City Hall is focused on results and accountable. We will continue to evaluate the data and use it to drive decision-making to improve services for our citizens,” Mayor Landrieu said.
This year, the International City/County Management Association (ICMA) assessed the City’s performance management program, and in June, ICMA announced that the City of New Orleans, for the first time, was being recognized for superior performance management efforts with a Certificate of Distinction from the ICMA Center for Performance Measurement.
“This recognition is validation of the hard work of employees throughout City government, and we have a lot to be proud of,” Mayor Landrieu said.
The report for the second quarter of 2013 includes key performance results for all departments, as well as the City resources budgeted to achieve the results. It also includes budget and performance information for other organizations that received an appropriation from the City, including criminal justice agencies.
Additionally, the report includes recipients of the second quarterly Mayor's Outstanding Employee Awards. The recipients were nominated by their colleagues for their contributions to citywide and departmental goals and commitment to city values. The seven employees selected include: Germaine Bartholomew (Civil Service), Terry Thomas (Property Management), Ricky Jackson (Police Department), Ardell Walters (Code Enforcement), Cole Dupepe (EMS), Ruth Ackerman (EMS) and Holly Sherman (EMS).
The easy to understand report shows that City organizations met or exceeded a majority of performance targets. Among other highlights:
the City delivered 82% of capital projects on schedule, year to date, exceeding the 80% target, with the Tremé Center and John P. Lyons Memorial Center, both of which had been closed since Hurricane Katrina, opening in the quarter;
while still short of the target, with the opening of the City’s One Stop Shop for permitting and licensing, the average number of days to respond to business license application requests decreased nearly 35 percent from 2012;
the Department of Public Works restored 11,447 streetlight outages through the second quarter, and the approximately 7% of streetlights out was the lowest since Hurricane Katrina;
the City filled 22,655 potholes, cleaned 1,773 catch basins, mowed 9,851 acres, cleared 1,004 illegal dumping sites and provided 1,608 homeless persons emergency shelter in the first half of the year, exceeding targets for all; and
murders fell nearly 21% in the first half of the year, compared to the same time frame last year.
Mayor Landrieu has committed to dramatically improving the accountability, transparency and performance of New Orleans City government. In January 2011, Mayor Landrieu created the Office of Performance and Accountability (OPA) to implement a performance management system in which the City sets goals, tracks performance, and gets better results through data-driven management decision-making and accountability to citizens.
In addition to the ResultsNOLA report, OPA developed a series of monthly STAT programs, or data-driven performance review meetings, for key initiatives. BlightSTAT, QualityofLifeSTAT, BottomLineSTAT and ReqtoCheckSTAT meetings are open to the public.
To view previous quarterly reports, STAT meeting presentations and a calendar with upcoming STAT meetings, go to www.nola.gov/opa.