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The City of New Orleans

Mayor Mitchell J. Landrieu

Strategic Framework

After soliciting citizen input during the transition and in dozens of community meetings, the Landrieu Administration articulated a mission, vision, and values statement, as well as goals for six priority result areas--public safety, economic development, children and families, sustainable communities, open and effective government, and innovation—in 2010, shortly after coming to office.

In 2012, this strategic framework was further developed, by aligning services, programs, strategies, objectives, and goals to the City’s mission, values and vision. The revised framework also incorporates performance measures used to track progress towards goals. The strategic framework is used to foster the development of departmental operational plans, guide decision-making to attain goals and improve outcomes, and communicate to stakeholders. 

Components of the Strategic Framework

Mission, Values, and Vision


The City of New Orleans delivers excellent service to its citizens with courage, competence, and compassion.


Integrity, Excellence, Transparency, Teamwork, Responsiveness, Innovation, Diversity, and Inclusion


New Orleans is a model city. We are a unified city. We are a creative city.

Public Safety

Goal: Ensure the public's safety and serve our citizens with respect and dignity.

Objectives and Strategies

  • Reduce the number of murders to the lowest number in a generation by 2018

  1. Implement NOLA FOR LIFE, the City’s comprehensive murder reduction strategy

  • Ensure safe and secure neighborhoods

  1. Prevent illegal activity

  2. Intervene when conflicts occur to resolve them non-violently 

  3. Enforce the law with integrity

  4. Effectively and fairly administer justice

  5. Increase the size of the New Orleans Police Department (NOPD) through recruitment and 
    retention to improve the presence and responses of officers
  • Rebuild citizen confidence in the NOPD

  1. Update NOPD policies and operations and comply with NOPD consent decree

  2. Employ proactive policing and positive community engagement

  3. Support oversight entities to promote transparency, accountability, and trust

  • Prepare for, mitigate, and effectively respond to emergencies and special events

  1. ​Respond to emergencies, including total response for fire, medical, and police, effectively

  2. Plan and prepare for disasters

  3. Deploy assets effectively and efficiently and within expected resources

  4. Maintain high quality building standards

  • Right size the jail population to focus resources on the offenders that pose the highest risk to public safety

  1. Increase the use of pretrial assessment and supervision

  2. Introduce risk-based probation supervision practices and reduce the time violators await a hearing with sentencing judge

  3. Identify court and case processing efficiencies, such as simultaneous prosecution of pending charges, reduction in continuances, reduction in the time between arrest and arraignments and procedures to monitor court calendars

  4. Increase use of municipal summonses in lieu of arrest for appropriate crimes

  5. Facilitate transfer of state and out-of-parish detainees to the appropriate jurisdictions

  6. Coordinate the criminal justice system

  7. Rehabilitate the incarcerated so that they do not recidivate


Open, Effective, and Innovative Government

Goal: Ensure sound fiscal management and transparency, promote effective, customer-driven services and foster active citizen engagement in City government

Objectives and Strategies

  • Exercise effective management and accountability for the City’s fiscal and physical resources, and facilitate the legal and administrative work of governmental bodies serving City residents

  1. Effectively steward the City’s financial resources including reigning in long-term liabilities,effectively collecting all revenues, and right-sizing budgets to better meet the needs of citizens

  2. Manage the City’s information and analyze and use the City’s performance data to improve decision-making and promote accountability

  3. Manage vendor relationships and provide oversight of City contracts

  4. Responsibly maintain and track the City’s capital assets

  5. Enshrine into law the best-practice reforms of the City’s procurement system 

  6. Govern the City with integrity and accountability

  7. Defend the City’s legal interests

  8. Promote civic engagement

  9. Facilitate, link, and leverage resources with external organizations

  10. Implement innovative projects that enable the achievement of citywide outcomes and that provide long-term value, including projects that improve technology and relationships with City’s customers

  • Attract, develop, and retain public servants, throughout City government, empowered to deliver high-quality customer service through the Great Place to Work initiative

  1. ​Cultivate a high-quality City workforce

  2. Provide fair and reasonable pay and benefits to City employees and retirees

  3. Promote and implement staff training and leadership development

  • Provide top-notch customer service

  1. Continue to improve and add services for the One Stop Shop for permitting and licensing

  2. Continue development and enhancement of NOLA311 call center for complaints and information and service requests

Children and Families

Goal: Promote the health and well-being of youth and families by ensuring that quality educational, economic, health and recreational programming opportunities are available for all.

Objectives and Strategies

  • Improve health outcomes for City residents, becoming one of the top 10 fittest cities by 2018

  1. Improve access to healthcare for city residents including access to primary care and mental health services

  2. Provide public health services to City residents, including community health education and preventing the spread of communicable diseases

  • Provide high-quality cultural and recreational opportunities to City residents and visitors

  1. Provide recreational opportunities to residents

  2. Support cultural institutions, individuals and experiences

  3. Achieve national accreditation of NORDC

  • Support the development of strong and resilient citizens, including youth, becoming the first city with no failing schools by 2018

  1. Support increased student achievement and school success, including closing achievement gaps

  2. Encourage the development of strong and resilient families

  3. Support the social and emotional needs of youth

  4. Institute the Welcome Table initiative on race and racial disparities

  5. Create convenient access to places that provide children and families with technology, reading materials and community space to improve literacy

  • Facilitate the provision of effective human services to City residents, ending chronic and family homelessness by 2020

  1. Reduce homelessness by implementing the Mayor’s Ten-Year Plan to End Homelessness

  2. Ensure a safety net of needed services is available to all residents

  3. Ensure residents’ access to a variety of healthy nutritional options

  4. Honor the service of veterans and wounded warriors by recognizing their unique needs

Sustainable and Resilient Communities

Goal: Support sustainable communities that integrate quality housing, transportation, schools, commercial development, energy efficiency, parks and green space, flood protection and cultural assets.

Objectives and Strategies

  • Maintain and improve public infrastructure

  1. Maintain and improve road surface infrastructure, including implementation of Recovery Roads program and Sewerage and Water Board water and sewer line replacement

  2. Consistently implement the Complete Streets philosophy in streets investments

  3. Effectively administer the City’s capital improvements program to include significant investments in parks, playgrounds, libraries, community centers, and public safety facilities

  4. Optimize the City’s subsurface drainage infrastructure to ensure resilient neighborhoods,including implementation of the Urban Water Plan

  5. Expand transportation options for residents to encourage mass transit, including bus and streetcar development, and bike sharing

  • Promote and maintain quality neighborhoods and green spaces

  1. Maintain current strategies and launch new strategies for blight

  2. Provide access to quality, affordable, secure housing

  3. Provide effective sanitation services to residents and businesses

  4. Protect and preserve parks and other green spaces

  5. Regulate land use to support safe, vibrant neighborhoods and preserve historic properties

  6. Enhance access and use of the riverfront area to improve the quality of life of riverfront neighborhoods including development of Crescent Park and other public green spaces along the Mississippi River

  7. Implement plans to spur investment along the Claiborne Corridor including Choice neighborhoods investments in the greater Iberville/Tremé neighborhood

  8. Develop an implementation strategy for the next phase of the Lower 9th Ward

  9. Bring transformational commercial redevelopment projects to underserviced neighborhoods,such as New Orleans East

  10. Develop and implement a master plan for lakefront communities, including West End and the Municipal Yacht Harbor

  11. Implement the Comprehensive Zoning Ordinance

  12. Improve commitment to monitoring and enforcing environmental health

  • Promote energy efficiency and environmental sustainability to improve resiliency

  1. Restore the city’s marshes and coastline

  2. Promote green energy and other sustainability measures

  3. Remediate brownfields, lead, and other environmental hazards

  4. Replace and repair streetlights with energy efficient technology

  5. Develop and implement a resiliency master plan under the direction of a Chief Resiliency Officer

  6. Promote recycling

  7. Develop an effective solid waste management plan and implement new strategies in order to increase the services available to residents

Economic Development

Goal: Spur the growth of a diverse, inclusive economy that creates good-paying jobs and provides equal access to economic prosperity

Objectives and Strategies

  • Promote business growth and job creation

  1. Implement ProsperityNOLA, a plan to drive economic growth for 2018, with a focus on advanced manufacturing, bioinnovation and health services, creative digital media, sustainable industries, and transportation trade and logistics

  2. Use major projects to drive job growth, including the Armstrong International Airport terminal rebuild, the Sewerage and Water Board rebuild, the World Trade Center redevelopment, and other large projects

  3. Ensure predictable, transparent, and efficient permitting processes

  4. Provide support for world-class special events

  5. Continue to attract, retain, and incentivize development of retail

  6. Create an enabling environment for a strong entrepreneurial ecosystem

  7. Expand small business education

  • Develop and train the local workforce, and connect residents with jobs, to ensure low unemployment rates

  1. Provide access to work opportunities to youth and other vulnerable populations

  2. Promote workforce development and skills training to meet employers’ needs

  3. Link employers to the local workforce

  4. Ensure the people of New Orleans rebuild New Orleans through policies and programs aimed at keeping jobs for local residents

  5. Expand re-entry employment services to support ex- offenders’ efforts to integrate back into society

  6. Encourage the private sector to invest in summer youth employment

  • Promote an environment of equal opportunity for socially and economically disadvantaged businesses

  1. Expand and institutionalize the disadvantaged business enterprises program

  2. Monitor new and existing contracts and bidding schedules in an effort to identify opportunities for DBEs

  3. Ensure DBEs have access to all recognized Charter entities, including boards and public benefit corporations, and contract opportunities

  4. Implement an ongoing outreach program with a focus on targeted opportunities for DBEs

  5. Enhance collaboration with partners and stakeholders

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Last updated: 7/26/2016 4:46:09 PM

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