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The City of New Orleans

Mayor Mitchell J. Landrieu

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Tornado Recovery Information 

Updated as of Feb. 17, 2017 at 12:30 p.m.

 

A tornado hit the New Orleans East area on Tuesday, Feb. 7, 2017

The City has set a 30-day timeline to clear all debris from the impacted area. This is being completed in three curbside passes by City contractors and local, national, non-profit and faith-based organization volunteers.

In addition to clean up efforts, the City, in conjunction with the City Council, has introduced an ordinance to waive building permit fees to ease the burden on impacted individuals as they begin to rebuild their homes and businesses. To get a permit, visit http://www.nola.gov/safety-and-permits/ . 

On Saturday, Feb. 11, President Trump declared a major disaster declaration for the State of Louisiana. This means impacted individuals in Orleans Parish are now eligible for assistance from the federal government and allows for the release of federal funds to help recover from the severe storms and EF-3 tornado in New Orleans East.

FEMA Disaster Assistance

  • FEMA opened a disaster recovery center on Monday, Feb. 13, in Orleans Parish to assist residents seeking local and federal services who were impacted by the Feb. 7 tornado. Impacted individuals in Orleans Parish are now eligible for assistance from the federal government to help recover from the severe storms and EF-3 tornado in New Orleans East.

    Location:  East New Orleans Public Library; 5641 Read Blvd.; New Orleans, LA 70127

    Hours:   9 a.m. to 5 p.m. Monday through Friday

  • Representatives from the City of New Orleans, the Governor’s Office of Homeland Security and Emergency Preparedness, the Federal Emergency Management Agency, U.S. Small Business Administration (SBA), volunteer groups and other agencies are at the disaster recovery centers to answer questions about disaster assistance and low-interest disaster loans for homeowners, renters and businesses. They can also help survivors apply for federal disaster assistance.
  • Case management services will be offered from 9 a.m. – 5 p.m., from the following agencies:

    • Louisiana Spirits: Mental health counseling/community resource referral
    • Catholic Charities: Case management and needs assessment
    • Total Community Action: Assessments to determine eligibility for assistance
    • Metropolitan Human Services District: Assistance for addiction, alcohol, gambling and mental health
    • Veterans Affairs: Providing short-term and long-term assistance for veterans
    • Disabled American Veterans: Providing referral and assistance
  • The following partners are offering additional services:

    • Airbnb – Offering urgent accommodations. All service fees are waived for those affected by the disaster and checking in between February 7, 2017 and February 19, 2017. Visit https://www.airbnb.com/disaster/nola external link
  • You may be eligible to receive direct federal assistance for temporary housing, home repairs, and for other serious disaster-related needs, such as medical and dental expenses.
  • In order to receive federal aid you must first register with FEMA, even if you have registered with another disaster-relief organization. You must use the name that appears on your Social Security card on your registration. You can register whether you have insurance or not. While FEMA won't duplicate insurance benefits, it may provide assistance if you were underinsured.
  • Disaster survivors who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585 to register. Those who use 711 or Video Relay Service, or require accommodations while visiting a center may call 800-621-3362. All disaster recovery centers are accessible and equipped with tools to accommodate disaster survivors who need disability-related communication aids. Each disaster recovery center has assistive technologies for people with disabilities. To arrange to have an ASL interpreter at the DRC when you visit, call 225-382-1739.

  • For more information, applicants may contact the SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing DisasterCustomerService@sba.gov or visiting the SBA’s website at sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339

  • Impacted Individuals can register with FEMA the following ways:

Beward of Fraud

Identity thieves and other criminals may attempt to prey on vulnerable survivors while government agencies and charitable groups begin to provide disaster assistance. The most common post-disaster fraud practices include phony housing inspectors, fraudulent building contractors, bogus pleas for disaster donations and fake offers of state or federal aid.

Local, state and federal officials advise all residents that they never request money for help and always carry identification badges. There is no fee required to apply for or to get help from FEMA, the U.S. Small Business Administration (SBA) or the state.

Survivors who have any suspicion of fraud or scams should immediately call the FEMA Disaster Fraud Hotline at 866-720-5721 or TTY 844-889-4357. Complaints also may be made by contacting a local law enforcement agency or by calling the Louisiana Attorney General’s Consumer Protection Hotline at 800-351-4889.

Businesses Impacted by Tornadoes

Businesses impacted by the Feb. 7 tornadoes, including home-based businesses, in Orleans Parish are asked to complete this Tornado Business Response Survey to receive ongoing support from the City of New Orleans and its partners.

Low-interest federal disaster loans are now available to businesses affected by the Feb. 7 tornadoes through the U.S. Small Business Administration (SBA). Businesses of all sizes and private nonprofit organizations may borrow up to $2 million to repair or replace damaged or destroyed real estate, machinery and equipment, inventory and other business assets. SBA can also lend additional funds to businesses and homeowners to help with the cost of improvements to protect, prevent or minimize the same type of disaster damage from occurring in the future.

Interest rates can be as low as 3.150 percent for businesses, 2.50 percent for private nonprofit organizations and 1.875 percent for homeowners and renters with terms up to 30 years. Loan amounts and terms are set by SBA and are based on each applicant’s financial condition.

To be considered for all forms of disaster assistance, victims must first call the Federal Emergency Management Agency (FEMA) at (800) 621-FEMA (3362) or visit the Disaster Recovery Center located at the East New Orleans Regional Library ( 5641 Read Blvd., New Orleans, LA 70128).

The East New Orleans Business Development District, Vietnamese Initiatives in Economic Training (VIET), the Small Business Administration (SBA) and District E Councilmember James Gray’s Office will hold two presentations for small businesses impacted by last Tuesday’s tornadoes. The presentation will include information about the SBA’s low-interest rate Disaster Loan program.

  • Saturday, Feb. 18 at 3 p.m. at the East New Orleans Regional Library ( 5641 Read Blvd, New Orleans, LA 70127).
  • Sunday, Feb. 19 at 11 a.m. at Mary Queen of Vietnam Church (14001 Dwyer Blvd., New Orleans, LA 70129). Interpreters will be provided.

SNAP Benefits Replacement Support 

  • The Louisiana Department of Children and Family Services’ (DCFS) is offering temporary replacement SNAP benefit for impacted individuals. Anyone needing assistance must visit a DCFS location. To find a DCFS office near you, click here external link.
    • SNAP Replacement Benefits - Victims of a household misfortune who lost food purchased with SNAP benefits can apply for replacement benefits through DCFS. Note: An actual loss of food benefits would be required to be eligible for replacement benefits. To apply for replacement benefits, the SNAP household must report the destruction or loss of food verbally or in writing within 10 calendar days of the household misfortune, and then must execute the sworn affidavit (SNAP 38) within 10 calendar days of the report of the household misfortune. For the February 7 storm, the deadline to make a report and file an affidavit will be February 17. If a SNAP household reports food loss within the 10-day period but cannot travel to a DCFS office to sign the affidavit due to age, handicap, or distance from the office, a DCFS worker will mail the affidavit to the household. The head of the SNAP household must sign it and return it to the Document Processing Center. To find a DCFS office near you, click here. external link 
      • Power outages - If the household misfortune is a power outage, the power must have been out for a minimum of 24 hours, in keeping with federal rules. DCFS works with the Louisiana Public Service Commission to obtain reports of specific areas of power outages.  
      • Value of Replacement - The value of the replacement benefit shall be in an amount equal to the value of the lost food purchased with SNAP benefits, up to a maximum of one month’s SNAP benefits. If eligible, the replacement benefits are added to the SNAP household’s regular EBT card. 
      • Lost EBT cards – Current SNAP recipients who lost their EBT cards during the disaster must contact the EBT Call Center at 1-888-997-1117. A new card will be mailed to them at that time with instructions on how to activate the card and set the PIN. Clients cannot obtain replacement EBT cards through the local office. 
      • More information – Visit the DCFS website at http://www.dcfs.louisiana.gov/ external link or contact the DCFS call center at 1-888-LAHELP-U (1-888-524-3578).  

Road Closures

  • The Following Roads Remain Closed:
    • Vehicular traffice restricted: Chef Menteur to Dwyer and Wilson to Bullard
    • Only residents with ID are allowed in impacted zones
    • Police closure points:
      • Chef Menteur & Read
      • Chef Menteur & Downman
      • Chef Menteur & Bullard
      • Chef Menteur & Papania
      • Dwyer & Bundy

Transportation Updates and Route Detours

The Regional Transit Authority (RTA) is restoring service to New Orleans East as road conditions and hazards are cleared. Chef Menteur Highway is expected to reopen for transit up to Read Boulevard beginning Saturday, Feb. 18 and will reopen completely on Tuesday, Feb. 21. The following detours will adjust accordingly on Saturday, Feb. 18 and be removed on Tuesday, Feb. 21:

  • Bus Route 64 Lake Forest
    • Buses ending at Walmart – Regular route.
    • Buses ending at Michoud/Expedition: OUTBOUND: From Bullard to left on Pressburg to left on Bullard to right on I-10E to I-510 to Chef Menteur Highway exit to left on Chef Menteur Highway to regular route to Michoud/Expedition. INBOUND: From Chef Menteur Highway to right on I-510W on ramp to I-10W to Bullard exit to left on Bullard to regular route.
  • Bus Route 65 Crowder/Read
    • Buses ending at Walmart – Regular route.
    • Buses ending at Michoud/Expedition: OUTBOUND: From Bullard to left on Pressburg to left on Bullard to right on I-10E to I-510 to Chef Menteur exit to left on Chef Menteur to regular route to Michoud/Expedition. INBOUND: From Chef Menteur Highway to right on I-510W on ramp to I-10W to Bullard exit to left on Bullard to regular route.
  • Bus Route 94 Broad
    • INBOUND: From Chef Menteur to right on I-510W on ramp to I-10W to Bullard exit to left on Bullard to right on Lake Forest to left on Mayo to Wilson to right on Chef Menteur to regular route.
    • OUTBOUND: From Chef Menteur to left on Wilson to Mayo to right on Lake Forest to left on Bullard to right on I-10E to I-510 to Chef Menteur exit to left on Chef Menteur to regular route.
  • NASA and Chateau Orleans Apts. will be serviced
  • RTA does have a Paratransit vehicle available if needed for residents requiring special transit services. For more information visit them online at www.norta.com external link or call our customer care Rideline at (504) 248-3900.

Clean Up 

  • The City of New Orleans activated the emergency debris removal process. In an effort to streamline recovery, debris collection and removal of damaged trees on the public rights of way will be addressed by the Department of Sanitation's contractors in the most impacted areas, bounded by Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to Dwyer Road. Only debris resulting from the recent tornado is eligible for collection by the City's contractors.
  • The Sanitation Department will systematically remove debris and handle damaged trees on each street.  There is no need to call 311 to report debris piles or damaged trees on the public rights of way in the area designated above. Collection timelines are taking place on the following dates: Collection timelines are taking place on the following dates:  
    • First Pass: Friday, Feb. 10, 2017 through Monday, Feb. 13. 2017
    • Second Pass: Tuesday, Feb. 14, 2017 through Friday, Feb. 17, 2017
    • Third Pass: Saturday, Feb. 18, 2017 through Tuesday, Feb. 21, 2017
  • In addition to the debris contractors, crews from the Departments of the Sanitation, Parks and Parkways and Public Works will continue to remove debris and address damaged trees in the entire impacted area. Calls for debris piles and damaged trees on the public right of way, street lights, street signs and other matters outside of the area bounded by Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to Dwyer Road, should be directed to 311.

  • In order for debris clearing crews to work as efficiently as possible, vehicle’s found blocking debris piles from clearing trucks, will be moved to a nearby location out of the debris clearing zone by the City of New Orleans Department of Public Works. There is no fee associated with the moving of vehicles and is only done to ensure a timely clean-up. If individuals are unable to find their vehicles, please call Parking Enforcement at (504) 658-8200.

Debris Pickup Guidelines

For information on debris pickup guidelines, click here.

Building & Demolition Permits

Unemployment Assistance

If you lost work as a result of the Feb. 7 tornado, you have until March 15, to apply for unemployment assistance. For more information, click here. To apply online, visit www.laworks.net

Insurance Tips

  • For insurance tips, click here.  external link  

SBP Disaster Recovery Resources for Homeowners 

Replacing Lost or Damaged Documents

  • Disasters such as the recent tornados commonly result in the loss of important documents. To begin the replacement process, use the list of websites and telephone numbers here

Latest Alerts & Updates

Updated February 17, 2017 at 2:24 PM

Mayor Mitch Landrieu Issues Clarion Call for Volunteer Day of Action

NEW ORLEANS – Today, Mayor Mitch Landrieu issued a clarion call for a Volunteer Day of Action, this Saturday, Feb. 18, in New Orleans East to aid in the tornado recovery effort. The EF-3 tornado that touched down on February 7, destroyed over 300 residences, damaged over 5,000 structures in the impacted area and resulted in a power outage for over 10,000 residents.

Read more

Updated February 15, 2017 at 8:08 AM

Mayor Landrieu Provides Tornado Recovery Update

NEW ORLEANS – Today, Mayor Mitch Landrieu, along with City of New Orleans emergency officials provided an update on the tornado recovery in New Orleans East. Yesterday, Federal Emergency Management Agency (FEMA) opened a disaster recovery center at East New Orleans Public Library (5641 Read Blvd., New Orleans, LA 70127) for residents seeking local and federal services who were impacted by the Feb. 7 tornado. Impacted individuals in Orleans Parish are now eligible for assistance from the federal government to help recover from the severe storms and EF-3 tornado in New Orleans East.

Read more

Updated February 13, 2017 at 8:09 PM

FEMA Disaster Recovery Center Opens in New Orleans East

NEW ORLEANS – Today, FEMA opened a disaster recovery center at East New Orleans Public Library (5641 Read Blvd., New Orleans, LA 70127) for residents seeking local and federal services who were impacted by the Feb. 7 tornado. On Saturday, President Trump declared a major disaster declaration for the State of Louisiana. This means impacted individuals in Orleans Parish are now eligible for assistance from the federal government and allows for the release of federal funds to help recover from the severe storms and EF-3 tornado in New Orleans East.

Read more

Updated February 13, 2017 at 10:11 AM

City of New Orleans to Receive FEMA Assistance

NEW ORLEANS – Yesterday, in response to Tuesday’s tornadoes, President Trump declared a major disaster declaration for the State of Louisiana. This means, impacted individuals in Orleans Parish are now eligible for assistance from the federal government and allows for the release of federal funds to help recover from the severe storms and EF-3 tornado in New Orleans East.

Read more

Updated February 13, 2017 at 9:59 AM

Media Advisory: Mayor Landrieu, Governor Edwards to Provide Briefing, Worship and Volunteer on Sunda

NEW ORLEANS – TOMORROW, New Orleans Mayor Mitch Landrieu and Louisiana Governor John Bel Edwards will provide an update on the EF3 tornado that damaged parts of New Orleans East last Tuesday. Following a briefing with emergency officials, the Governor and Mayor will attend a mass presided over by Archbishop Gregory Aymond and volunteer with SBP.  This comes just a day after Gov. John Bel Edwards announced that President Donald Trump has approved the federal disaster declaration for Orleans Parish.  Additional details about the schedule will be made available Sunday morning.

Read more

Updated February 13, 2017 at 9:54 AM

City and Volunteers Continue Tornado Clean Up Effort

NEW ORLEANS – Today, the City and volunteers continued the tornado clean up effort in New Orleans East. The City has set a 30-day timeline to clear all debris from the impacted area. This will be completed in three passes by the Department of Sanitation and local, national, non-profit and faith-based organization volunteers.

Read more

Updated February 10, 2017 at 8:07 PM

Tornado Clean Up Effort Continues

NEW ORLEANS – Today, the tornado clean up effort in New Orleans East continued. The City has set a 30-day timeline to clear all debris from the impacted area. This will be completed in three passes by the Department of Sanitation and local, national, non-profit and faith-based organization volunteers.

Read more

Updated February 10, 2017 at 11:32 AM

City Announces Debris Pickup Schedule and Collection Guidelines

NEW ORLEANS—Today, the City of New Orleans announced the debris collection schedule and guidelines following this week’s tornado. In an effort to streamline the recovery process, debris collection will take place in the most affected areas, bounded by Chantilly Drive, Chef Menteur Highway, Bullard Avenue and Dwyer Road. Click here to view a map of the area.

Read more

Updated February 9, 2017 at 5:40 PM

Mayor Landrieu Announces Critical Steps in Tornado Clean Up Effort

NEW ORLEANS – Today, Mayor Mitch Landrieu announced that critical steps in the clean-up efforts have begun for tornado damage in New Orleans East. The City, Governor’s Office, FEMA and the Small Business Administration formed four teams to canvass the entire impacted area and conduct a preliminary damage assessment to determine the eligibility of a federal disaster declaration.

Read more

Updated February 9, 2017 at 2:08 PM

Mayor Landrieu Provides Tornado Recovery Update

NEW ORLEANS – Today, Mayor Mitch Landrieu provided an update on the tornado recovery efforts in New Orleans East. Emergency crews continue to work around the clock to repair the destruction caused by yesterday’s tornado.

Read more

Updated February 9, 2017 at 2:08 PM

Mayor Landrieu Declares State of Emergency in New Orleans Following Tornado and Provides Update

NEW ORLEANS – Today, Mayor Mitch Landrieu declared a state of emergency for the City of New Orleans after the National Weather Service confirmed a tornado touched down in New Orleans East.

Emergency crews are working around the clock to respond to resident calls. Approximately 250 properties were severely damaged over the 2-2.5 mile tornado path. Below is a list of efforts the City and its partners have undertaken since the tornado touchdown. Residents are urged to monitor ready.nola.gov for up-to-date information.

 

Read more

Updated February 9, 2017 at 2:08 PM

New Orleans Provides Update Following Severe Weather and Tornadoes

NEW ORLEANS—Today, at 10:45a.m., the National Weather Service confirmed a tornado touched down in New Orleans East. Emergency crews are currently responding to several reports of damage in the affected area. As a result, Interstate 10 exits at both Chef Menteur Highway and Downman Road are CLOSED at this time.

Read more

 
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Last updated: 2/17/2017 12:51:38 PM

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