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The City of New Orleans

Mayor Mitchell J. Landrieu

Tornado Recovery Information 

Updated as of March 14, 2017 at 10:00 a.m.

 

A tornado hit the New Orleans East area on Tuesday, Feb. 7, 2017

The City is working to clear all debris from the impacted area. This is being completed in five curbside passes by City contractors and local, national, non-profit and faith-based organization volunteers.

In addition to clean up efforts, the City, in conjunction with the City Council, has introduced an ordinance to waive building permit fees to ease the burden on impacted individuals as they begin to rebuild their homes and businesses. To get a permit, visit http://www.nola.gov/safety-and-permits/ . 

On Saturday, Feb. 11, President Trump declared a major disaster declaration for the State of Louisiana. This means impacted individuals in Orleans Parish are now eligible for assistance from the federal government and allows for the release of federal funds to help recover from the severe storms and EF-3 tornado in New Orleans East. 

On Tuesday, Feb. 21 Mayor Landrieu held a town hall meeting for the almost 200 residents impacted by the tornado to provide additional information and resources. Below are services offered and efforts the City and its partners have undertaken since the tornado touchdown. Residents are urged to monitor www.ready.nola.gov external link for up-to-date information.

Fifth and Final Debris Pass

 

  • The City added a fifth and final pass for debris removal from residential properties in the area most impacted by the Tornado (Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to Dwyer Road) from Tuesday, Mar. 21 to Friday, Mar. 24. This will allow residents additional time to move debris from their properties to the area between the sidewalk and the curb. To ensure pick-up, all debris must be separated into their proper piles no later than Tuesday, Mar. 21.  At the conclusion of the first four passes, over 15,000 tons of debris had been cleared from the impacted area.
  • The City continues to work with organizations coordinating volunteer clean-up opportunities in New Orleans East. Residents that need assistance with cleaning up debris can call 2-1-1 to register with Crisis Cleanup. By registering with Crisis Cleanup, residents will be connected to volunteer organizations working in the affected area to provide clean-up and other rebuilding services.

Clean Up

  • The Sanitation Department is systematically removing debris and handle damaged trees on each street. There is no need to call 311 to report debris piles or damaged trees on the public rights of way in the area designated above.

  • Crews from the Departments of the Sanitation and Parks and Parkways will remove debris and address damaged trees outside the impacted area. Calls for debris piles and damaged trees on the public right of way, street lights, street signs and other matters, outside of the area bounded by Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to Dwyer Road, should be directed to 311.

  • Debris Pickup Guidelines

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All debris must be placed in front of your property in the area between the sidewalk and curb. Regular household garbage and recycling will be picked up on normal collection days. In order to allow residents additional time to complete clearing debris from their properties, the final pass will start on Tuesday, Mar. 21 and end on Friday, Mar. 24 for residential properties.

  • Debris piles are not to be placed on neutral grounds, next to utility poles, trees, mail boxes, electric or water meters, fire hydrants or blocking any travel lanes in the street.
  • Debris should be separated as follows: household garbage, construction debris, vegetative debris, household hazardous waste, white goods, and electronics.
  • Citizens do not have to cut and bundle branches in 4-feet lengths during this designated debris removal period in the impacted area. Leaves should be bagged.

In order for debris clearing crews to work as efficiently as possible, vehicle’s found blocking debris piles from clearing trucks, will be moved to a nearby location out of the debris clearing zone by the City of New Orleans Department of Public Works. There is no fee associated with the moving of vehicles and is only done to ensure a timely clean-up. If individuals are unable to find their vehicles, please call Parking Enforcement at (504) 658-8200.

For more information on debris pickup guidelines, click here.

To continue the recovery effort, it is essential owners begin to secure their properties. All property owners are encouraged to board up windows and doors to prevent further damage, if renovations are not scheduled in the immediate future.   

Commercial Properties

We are reminding owners of commercial businesses, vacant properties, schools and churches that they are ineligible for removal of debris by the City of New Orleans or its debris contractors.  As a result, businesses and/or the property’s owners must promptly make the necessary private arrangements for the containment and proper disposal of debris in order for the area to fully recover.  

Guidelines for Commercial Debris Containment and Disposal

  • All debris must be placed in a dumpster or a vehicle capable of transporting the debris to disposal.
  • A permit is required from the Department of Public Works to locate a dumpster in public view in the City of New Orleans in accordance with Section 146-585 of the City Code.   Also in accordance with the City Code, all dumpsters must have the name, address and phone number of the owner of the dumpster, permanently affixed to each side of the dumpster.  Applications for dumpster permits can be submitted through the City’s One Stop process (http://onestopapp.nola.gov/Redirect.aspx?module=permits&typeID=79).  There is a $40.00 application fee as well as a fee, if the dumpster is placed on the public right-of way.
  • If a transport vehicle is utilized, City Code requires that contents be securely fastened or covered to avoid windblown debris on public right of ways
  • Debris containers are not to be placed on neutral grounds, next to utility poles, trees, mail boxes, electric or water meters, fire hydrants or blocking any storm drains or travel lanes in the street. 

FEMA Disaster Assistance

  • FEMA opened a disaster recovery center on Monday, Feb. 13, in Orleans Parish to assist residents seeking local and federal services who were impacted by the Feb. 7 tornado. Impacted individuals in Orleans Parish are now eligible for assistance from the federal government to help recover from the severe storms and EF-3 tornado in New Orleans East.

    Location:  East New Orleans Public Library; 5641 Read Blvd.; New Orleans, LA 70127

    Hours:   8:30 a.m. to 5:30 p.m. on Monday through Friday, 9 a.m. to 2 p.m. on Saturday, and closed on Sundays.

  • FEMA, the U.S. Small Business Administration and volunteer groups are at the disaster recovery center to answer questions about disaster assistance and low-interest disaster loans for homeowners, renters and businesses. They can also help survivors apply for federal disaster assistance, check on application status and answer questions on any denials.
  • You may be eligible to receive direct federal assistance for temporary housing, home repairs, and for other serious disaster-related needs, such as medical and dental expenses.
  • In order to receive federal aid you must first register with FEMA, even if you have registered with another disaster-relief organization. You must use the name that appears on your Social Security card on your registration. You can register whether you have insurance or not. While FEMA won't duplicate insurance benefits, it may provide assistance if you were underinsured.
  • Disaster survivors who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585 to register. Those who use 711 or Video Relay Service, or require accommodations while visiting a center may call 800-621-3362. All disaster recovery centers are accessible and equipped with tools to accommodate disaster survivors who need disability-related communication aids. Each disaster recovery center has assistive technologies for people with disabilities. To arrange to have an ASL interpreter at the DRC when you visit, call 225-382-1739.

  • For more information, applicants may contact the SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing DisasterCustomerService@sba.gov or visiting the SBA’s website at sba.gov/disaster. Deaf and hard-of-hearing individuals may call 800-877-8339

  • Impacted Individuals can register with FEMA the following ways:

Beware of Fraud

Identity thieves and other criminals may attempt to prey on vulnerable survivors while government agencies and charitable groups begin to provide disaster assistance. The most common post-disaster fraud practices include phony housing inspectors, fraudulent building contractors, bogus pleas for disaster donations and fake offers of state or federal aid.

Local, state and federal officials advise all residents that they never request money for help and always carry identification badges. There is no fee required to apply for or to get help from FEMA, the U.S. Small Business Administration (SBA) or the state.

Survivors who have any suspicion of fraud or scams should immediately call the FEMA Disaster Fraud Hotline at 866-720-5721 or TTY 844-889-4357. Complaints also may be made by contacting a local law enforcement agency or by calling the Louisiana Attorney General’s Consumer Protection Hotline at 800-351-4889.

Businesses Impacted by Tornadoes

Businesses impacted by the Feb. 7 tornadoes, including home-based businesses, in Orleans Parish are asked to complete this Tornado Business Response Survey to receive ongoing support from the City of New Orleans and its partners.

Low-interest federal disaster loans are now available to businesses affected by the Feb. 7 tornadoes through the U.S. Small Business Administration (SBA). Businesses of all sizes and private nonprofit organizations may borrow up to $2 million to repair or replace damaged or destroyed real estate, machinery and equipment, inventory and other business assets. SBA can also lend additional funds to businesses and homeowners to help with the cost of improvements to protect, prevent or minimize the same type of disaster damage from occurring in the future.

Interest rates can be as low as 3.150 percent for businesses, 2.50 percent for private nonprofit organizations and 1.875 percent for homeowners and renters with terms up to 30 years. Loan amounts and terms are set by SBA and are based on each applicant’s financial condition.

To be considered for all forms of disaster assistance, victims must first call the Federal Emergency Management Agency (FEMA) at (800) 621-FEMA (3362) or visit the Disaster Recovery Center located at the East New Orleans Regional Library ( 5641 Read Blvd., New Orleans, LA 70128).

Transportation

  • The Regional Transit Authority (RTA) has restored service to New Orleans East. All bus lines are on regular routes.

Building & Demolition Permits

Unemployment Assistance

If you lost work as a result of the Feb. 7 tornado, you have until March 15, to apply for unemployment assistance. For more information, click here. To apply online, visit www.laworks.net

Insurance Tips

  • For insurance tips, click here.    

SBP Disaster Recovery Resources for Homeowners 

Replacing Lost or Damaged Documents

  • Disasters such as the recent tornados commonly result in the loss of important documents. To begin the replacement process, use the list of websites and telephone numbers here

Latest Alerts & Updates

Updated March 2, 2017 at 9:55 AM

City Adds Fourth Debris Pass and Provides Update for New Orleans East Tornado Recovery

NEW ORLEANS – Today, the City of New Orleans announced it will add a fourth debris pass for residential properties from Thursday, Mar. 2 to Sunday, Mar. 5 in the New Orleans East tornado recovery effort. This will allow residents additional time to complete clearing debris from their properties.

Read more

Updated February 17, 2017 at 2:24 PM

Mayor Mitch Landrieu Issues Clarion Call for Volunteer Day of Action

NEW ORLEANS – Today, Mayor Mitch Landrieu issued a clarion call for a Volunteer Day of Action, this Saturday, Feb. 18, in New Orleans East to aid in the tornado recovery effort. The EF-3 tornado that touched down on February 7, destroyed over 300 residences, damaged over 5,000 structures in the impacted area and resulted in a power outage for over 10,000 residents.

Read more

Updated March 7, 2017 at 11:23 AM

Mayor Landrieu Provides Tornado Recovery Update

NEW ORLEANS – Today, Mayor Mitch Landrieu, along with City of New Orleans emergency officials provided an update on the tornado recovery in New Orleans East. Yesterday, Federal Emergency Management Agency (FEMA) opened a disaster recovery center at East New Orleans Public Library (5641 Read Blvd., New Orleans, LA 70127) for residents seeking local and federal services who were impacted by the Feb. 7 tornado. Impacted individuals in Orleans Parish are now eligible for assistance from the federal government to help recover from the severe storms and EF-3 tornado in New Orleans East.

Read more

Updated March 6, 2017 at 4:55 PM

FEMA Disaster Recovery Center Opens in New Orleans East

NEW ORLEANS – Today, FEMA opened a disaster recovery center at East New Orleans Public Library (5641 Read Blvd., New Orleans, LA 70127) for residents seeking local and federal services who were impacted by the Feb. 7 tornado. On Saturday, President Trump declared a major disaster declaration for the State of Louisiana. This means impacted individuals in Orleans Parish are now eligible for assistance from the federal government and allows for the release of federal funds to help recover from the severe storms and EF-3 tornado in New Orleans East.

Read more

Updated February 27, 2017 at 1:39 PM

City of New Orleans to Receive FEMA Assistance

NEW ORLEANS – Yesterday, in response to Tuesday’s tornadoes, President Trump declared a major disaster declaration for the State of Louisiana. This means, impacted individuals in Orleans Parish are now eligible for assistance from the federal government and allows for the release of federal funds to help recover from the severe storms and EF-3 tornado in New Orleans East.

Read more

Updated February 13, 2017 at 9:59 AM

Media Advisory: Mayor Landrieu, Governor Edwards to Provide Briefing, Worship and Volunteer on Sunda

NEW ORLEANS – TOMORROW, New Orleans Mayor Mitch Landrieu and Louisiana Governor John Bel Edwards will provide an update on the EF3 tornado that damaged parts of New Orleans East last Tuesday. Following a briefing with emergency officials, the Governor and Mayor will attend a mass presided over by Archbishop Gregory Aymond and volunteer with SBP.  This comes just a day after Gov. John Bel Edwards announced that President Donald Trump has approved the federal disaster declaration for Orleans Parish.  Additional details about the schedule will be made available Sunday morning.

Read more

Updated February 27, 2017 at 1:39 PM

City and Volunteers Continue Tornado Clean Up Effort

NEW ORLEANS – Today, the City and volunteers continued the tornado clean up effort in New Orleans East. The City has set a 30-day timeline to clear all debris from the impacted area. This will be completed in three passes by the Department of Sanitation and local, national, non-profit and faith-based organization volunteers.

Read more

Updated February 10, 2017 at 8:07 PM

Tornado Clean Up Effort Continues

NEW ORLEANS – Today, the tornado clean up effort in New Orleans East continued. The City has set a 30-day timeline to clear all debris from the impacted area. This will be completed in three passes by the Department of Sanitation and local, national, non-profit and faith-based organization volunteers.

Read more

Updated February 10, 2017 at 11:32 AM

City Announces Debris Pickup Schedule and Collection Guidelines

NEW ORLEANS—Today, the City of New Orleans announced the debris collection schedule and guidelines following this week’s tornado. In an effort to streamline the recovery process, debris collection will take place in the most affected areas, bounded by Chantilly Drive, Chef Menteur Highway, Bullard Avenue and Dwyer Road. Click here to view a map of the area.

Read more

Updated February 9, 2017 at 5:40 PM

Mayor Landrieu Announces Critical Steps in Tornado Clean Up Effort

NEW ORLEANS – Today, Mayor Mitch Landrieu announced that critical steps in the clean-up efforts have begun for tornado damage in New Orleans East. The City, Governor’s Office, FEMA and the Small Business Administration formed four teams to canvass the entire impacted area and conduct a preliminary damage assessment to determine the eligibility of a federal disaster declaration.

Read more

Updated February 22, 2017 at 5:05 PM

Mayor Landrieu Provides Tornado Recovery Update

NEW ORLEANS – Today, Mayor Mitch Landrieu provided an update on the tornado recovery efforts in New Orleans East. Emergency crews continue to work around the clock to repair the destruction caused by yesterday’s tornado.

Read more

Updated February 9, 2017 at 2:08 PM

Mayor Landrieu Declares State of Emergency in New Orleans Following Tornado and Provides Update

NEW ORLEANS – Today, Mayor Mitch Landrieu declared a state of emergency for the City of New Orleans after the National Weather Service confirmed a tornado touched down in New Orleans East.

Emergency crews are working around the clock to respond to resident calls. Approximately 250 properties were severely damaged over the 2-2.5 mile tornado path. Below is a list of efforts the City and its partners have undertaken since the tornado touchdown. Residents are urged to monitor ready.nola.gov for up-to-date information.

 

Read more

Updated February 9, 2017 at 2:08 PM

New Orleans Provides Update Following Severe Weather and Tornadoes

NEW ORLEANS—Today, at 10:45a.m., the National Weather Service confirmed a tornado touched down in New Orleans East. Emergency crews are currently responding to several reports of damage in the affected area. As a result, Interstate 10 exits at both Chef Menteur Highway and Downman Road are CLOSED at this time.

Read more

 
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Last updated: 3/16/2017 8:38:34 AM

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