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The City of New Orleans

Mayor Mitchell J. Landrieu

Tornado Clean Up Effort Continues

Updated February 10, 2017 at 8:07 PM

NEW ORLEANS – Today, the tornado clean up effort in New Orleans East continued. The City has set a 30-day timeline to clear all debris from the impacted area. This will be completed in three passes by the Department of Sanitation and local, national, non-profit and faith-based organization volunteers.

In addition to clean-up efforts, the City, in conjunction with the City Council, has introduced a building permit fee waiver ordinance to ease the burden on impacted individuals as they begin to rebuild their homes and businesses.

The National Weather Service confirmed and classified Tuesday’s tornado in New Orleans East as an EF-3. Approximately 300 properties were severely damaged over the 2-2.5 mile tornado path. Below is a list of efforts the City and its partners have undertaken since the tornado touchdown. Residents are urged to monitor www.ready.nola.gov external link for up-to-date information.

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Public Safety 

As of February 9, 2017, at 3 p.m., New Orleans 7th District Police Department resumed normal operation. Officers will continue a highly visible, unified, multi-agency patrol including assistance from the Louisiana National Guard and other state and local partners. At this time, there are no reported fatalities. Thirty-three injuries have been reported, 31 of which have been treated and discharged. Two patients remain in the hospital.

Public safety teams completed two full search and rescue sweeps of the impacted area and inspected over 5,143 structures.

Shelter, Food Distribution and Other Services at Joe Brown Park

The City has opened a temporary shelter at Joe W. Brown Recreation Center (5601 Read Blvd, New Orleans, LA 70127) for impacted residents. Food, water, cots and blankets are available to those who use the shelter overnight. Last night, 85 impacted individuals stayed in the shelter.

Individuals seeking assistance are encouraged to the visit Joe Brown Recreation Center where service providers are available to conduct an initial needs assessment and connect residents to resources they need.

Evacuteer, in partnership with Second Harvest Food Bank, is distributing food and water at the Joe Brown Park Tennis Center from 9 a.m. to 4 p.m. Friday and Saturday. The Louisiana SPCA is also providing resources for pets at the Tennis Center. The Tennis Center cannot accept any donations at this time. Any in-kind donations will be accepted at Household of Faith Church, the Upper Bible Room and City Church. Additionally, neither the shelter nor the food distribution area at the Tennis Center can accept volunteers at this time. Please visit nola.gov for updates on volunteer opportunities and donation drop-off locations.

SNAP Benefits Replacement Support 

The Louisiana Department of Children and Family Services has opened a temporary distribution location at the East New Orleans Regional Library (5641 Read Blvd. New Orleans, LA 70127) for impacted individuals.

  • SNAP Replacement Benefits - Victims of a household misfortune who lost food purchased with SNAP benefits can apply for replacement benefits through DCFS. Note: An actual loss of food benefits would be required to be eligible for replacement benefits. To apply for replacement benefits, the SNAP household must report the destruction or loss of food verbally or in writing within 10 calendar days of the household misfortune, and then must execute the sworn affidavit (SNAP 38) within 10 calendar days of the report of the household misfortune. For the February 7th storm, the deadline to make a report and file an affidavit will be February 17th. If a SNAP household reports food loss within the 10-day period but cannot travel to a DCFS office to sign the affidavit due to age, handicap, or distance from the office, a DCFS worker will mail the affidavit to the household. The head of the SNAP household must sign it and return it to the Document Processing Center. To find a DCFS office near you, click here external link.
  •  Power outages. If the household misfortune is a power outage, the power must have been out for a minimum of 24 hours, in keeping with federal rules. DCFS works with the Louisiana Public Service Commission to obtain reports of specific areas of power outages. 
  • Value of Replacement. The value of the replacement benefit shall be in an amount equal to the value of the lost food purchased with SNAP benefits, up to a maximum of one month’s SNAP benefits. If eligible, the replacement benefits are added to the SNAP household’s regular EBT card.
  •  Lost EBT cards – Current SNAP recipients who lost their EBT cards during the disaster must contact the EBT Call Center at 1-888-997-1117. A new card will be mailed to them at that time with instructions on how to activate the card and set the PIN. Clients cannot obtain replacement EBT cards through the local office.
  • More information – Visit the DCFS website at http://www.dcfs.louisiana.gov/ external link or contact the DCFS call center at 1-888-LAHELP-U (1-888-524-3578). 

Entergy

2,766 customers remain without power in the impacted area. Entergy workers continue to repair the damage to electrical facilities in the New Orleans East area stretching from Lake Forest through Sherwood Forest to Michoud along Chef Menteur Highway. There are approximately 300 Entergy crew members and contractors working in the area to assess damage, clear debris on roads and repair the electrical facilities.

Power is expected to be restored in the following areas by Friday evening, February 10, 2017:

  • Castle Manor/Castle Manor East - Area bounded by Gawain Drive, Grant Street, Marque Drive and Chef Menteur Highway.      
  • Donna Villa - Area bounded by Camelot Drive, Dwyer Road, Read Boulevard and Chef Menteur Highway.
  • Pressburg East - Area bounded by Hauck Drive, Dwyer Road, Nighthart Street, Prentiss Avenue.

Restoration to all of the remaining customers who can receive power is expected to be Saturday evening, February 11. This includes the following areas:

  •  Reed Boulevard East - Area bounded by Wright Road, Bullard Avenue, Dwyer Road and Chef Menteur Highway.
  • Castle Manor - Area bounded by Gawain Drive, Dwyer Road, Camelot Drive and Grant Street.

Entergy New Orleans will open a Customer Information Center where customers will be able to obtain information on the restoration efforts.  The Customer Information Center will be opened midday Friday, Feb. 10, 2017, and is located at:

  • Household of Faith (9300 I-10 Service Rd., New Orleans East, LA 70127)

Damage reports include roughly 230 damaged and downed poles, 143 damaged transformers, 50 downed transmission poles (the lines that bring the power from the power plant to the substations) and 207 spans of downed and damaged distribution lines (the power lines that provide residents and businesses with power).

Customers are encouraged to go to www.entergy.com external link to sign up for text messages.  Residents may call 1-800-9OUTAGE to report outages or downed power lines.

School Closures

Until further notice ReNEW Schools Schaumburg Elementary School and Einstein Charter School Sherwood Forest: only grades PK-2 remain closed.

Einstein Charter School Sherwood Forest: Grades 3-5 should report to school at Reed High (5316 Michoud Blvd, New Orleans, LA 70129)

Transportation

The Regional Transit Authority (RTA) is restoring service to New Orleans East as road conditions and hazards are cleared. Some routes remain on detour. The detours are as follows:

Bus Route 64-Lake Forest

Service restored to regular route.

Bus Route 65-Crowder/Read

Service restored to regular route.

Bus Route 94-Broad

Service outbound to New Orleans East will terminate at Wilson Avenue. Buses will 

travel on I-10 to Crowder Boulevard to Lake Forest Boulevard to Bullard Avenue and return to regular route and continue to Michoud.

From Michoud, buses will travel to Bullard Avenue on regular route to Lake Forest Boulevard to Crowder Boulevard then board I-10 to Ray Street exit and return to regular route.

No service will be provided between intersection of Chef Menteur/Ray to intersection of Chef Menteur/Bullard.

RTA Shuttle Service to shelter at Joe Brown Park:

RTA is providing shuttle service to the City’s shelter in Joe Brown Park for residents without transportation.

Pick up points for Shelter Shuttle Service are as follows:

Dwyer Road and Wilson Avenue

Dwyer Road and Crowder Boulevard

Dwyer Road and Wright Road

The Following Roads Remain Closed:

Vehicular traffic restricted: Chef Menteur to Dwyer and Wilson to Bullard

Only residents with ID are allowed in impacted zones.

Police closure points:

Chef Menteur & Read

Chef Menteur & Bullard

Chef Menteur & Downman

Chef Menteur & Bullard

Chef Menteur & Papania

Chef Menteur & Wright

Chef Menteur & Bundy

Dwyer & Wright

Dwyer & Read

Dwyer & Bundy

Dwyer & Crowder

Pressburg & Bullard

RTA does have a Paratransit vehicle available if needed for residents requiring special transit services. For more information visit them online at www.norta.com external link or call our customer care Rideline at (504) 248-3900.

Other City Services

Sewerage and Water Board of New Orleans has dispatched several crews to New Orleans East to assess tornado-related damages to homes and businesses. Currently, all sewerage pumps are up and operating. This power outage had no effect on the Carrollton Water Plant, which supplies the city's tap water. The city's water is safe to drink.

Entergy, Parks and Parkways and the Sanitation Department have focused efforts on reopening Chef Menteur Highway so residents can regain access to the main thoroughfare.

Clean Up

The City of New Orleans activated the emergency debris removal process. In an effort to streamline recovery, debris collection will take place in the most affected areas, bounded by Chantilly Drive, Chef Menteur Highway, Bullard Avenue and Dwyer Road. Click here external link to view a map of the area. Only debris resulting from the recent tornado is eligible for collection by the City or its contractors in addition to normal garbage and recycling.

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Guidelines for Pick-Up and Separation

  • All debris must be placed in front of your home on the area between the sidewalk and curb. Regular household garbage will be picked up on regular collection days.
  • Debris piles are not to be placed on neutral grounds, next to utility poles, trees, mail boxes, electric or water meters, fire hydrants or in the street.
  • Debris should be separated as follows: household garbage, construction debris, household hazardous waste, white goods, and electronics.
  • Citizens do not have to cut and bundle branches in 4-feet lengths during this designated debris removal period. Leaves and other vegetative debris should be bagged.

The Sanitation Department will systematically remove debris from each street.  There is no need to call 311 to report debris piles in the designated area. Collection timelines will take place on the following dates:

  • First Pass: Friday, Feb. 10, 2017 through Monday, Feb. 13. 2017
  • Second Pass: Tuesday, Feb. 14, 2017 through Friday, Feb. 17, 2017
  • Third Pass: Saturday, Feb. 18, 2017 through Tuesday, Feb. 21, 2017

Collection crews will work from dawn to dusk each day, pending inclement weather. Each pass will last for four days. Residents should place all debris and garbage out on the first day of each pass.

The Department of Parks and Parkways has forestry crews cutting and stacking downed trees in the impacted area. Calls for downed trees, street lights, street signs and other matters should be directed to 311.

Short-Term and Long-Term Housing

Service providers will be on site at Joe Brown Park to take initial assessments for short-term and long-term housing needs. The following partners are offering additional services:

  • Housing Authority of New Orleans (HANO) - Assisting existing voucher holders find replacement housing.
  • Southeast Louisiana Legal - Providing assessments for any legal services needed.
  • Desire Community Housing Corporation - Counseling for Homeowners.
  • Veterans Affairs - Providing short-term and long-term assistance for Veterans.
  • Total Community Action - Assessments to determine eligibility for assistance.
  • Unity GNO - Assessments to determine eligibility for assistance.

Volunteer Opportunities

City Church of New Orleans

They are accepting volunteers to help with food distribution or on community relief teams.  

They are accepting financial contributions and physical items including bottled water, non-perishable foods, toiletries, flashlights, batteries, baby wipes, band aids, peroxide, ointment, aspirin and basic first aid items.  

WHEN: Saturday, Feb. 11 – Must arrive at 10 a.m.

WHERE: 13123 I-10 Service Road, New Orleans, LA 70128

HOW: Arrive in person at City Church by 10 a.m.  Volunteers interested in assisting with community relief efforts are asked to bring tools such as crowbars, shovels, work gloves etc. Arrive in pants and work clothes.  Wear closed-toe shoes.

HandsOn New Orleans, in partnership with United Way

They are seeking volunteers to help clear debris and pack up homes of the impacted New Orleans East residents.

WHEN: Saturday, Feb. 11 - 9 a.m. to 12 p.m.

WHERE: 9301 Chef Menteur Hwy, New Orleans, LA 70127 (Camp Restore)

HOW: Advance sign up preferred at unitedwaysela.org/tornadorelief external link. Arrive in pants and work clothes. Wear closed-toe shoes.

NOLA Tree Project

They are seeking volunteers to help with debris cleanup.

WHEN: Saturday, Feb. 11 - 9 a.m.

WHERE: Exact Location TBD

HOW: Sign up online via nolatreeproject.org external link. Arrive in pants and work clothes. Wear closed toe shoes and bring work gloves.

Household of Faith, in partnership with Samaritan’s Purse

They are seeking volunteer support with debris clean up. Additionally, they are providing training for all volunteers. They are accepting donations of non-perishable food items, toiletries and cleaning supplies at the location below.

WHEN: Monday to Saturday – Volunteers to arrive at 7:30 a.m. or 12:30 p.m. for training.

WHERE: 9300 I-10 Service Rd., New Orleans, LA 70127

HOW: Arrive in person at 7:30 a.m. or 12:30 p.m. for orientation. Please bring your own lunch or snacks and water. Arrive in pants and work clothes. Wear closed toe shoes.

Household of Faith, in partnership with Samaritan’s Purse

They are seeking volunteer support with debris clean-up. Additionally, they are providing training for all volunteers. They are accepting donations of non-perishable food items, toiletries and cleaning supplies at the location below.

WHEN: Monday to Saturday – Volunteers to arrive at 7:30 a.m. or 12:30 p.m. for training.

WHERE: 9300 I-10 Service Rd., New Orleans, LA 70127

HOW: Arrive in person at 7:30 a.m. or 12:30 p.m. for orientation. Please bring your own lunch or snacks and water. Arrive in pants and work clothes. Wear closed-toe shoes.

Donation Drives

Household of Faith

They are accepting donations of non-perishable food items, toiletries, cleaning supplies.

WHERE: 9300 I-10 Service Rd., New Orleans, LA 70127

District B Council, Broadmoor Improvement Association & VAYLA New Orleans

They are accepting diapers, new toiletries, linens/towels, cleaning supplies & detergent, flashlights, durable cleanup gloves, plastic tarps, non-perishable bulk food (no-power friendly), feminine hygiene products, pet food and pet shampoo.

WHEN: Friday, Feb. 10 - 9 a.m. to 9 p.m. and Saturday, Feb. 11 - 9 a.m. to 6 p.m.

WHERE: 3900 General Taylor St., New Orleans, LA 70125

Second Harvest Food Bank

They are accepting non-perishable food items such as canned vegetables, canned fruit, canned meat, soups, stews, beans, chili, peanut butter, pasta, rice, breakfast cereal and shelf-stable milk.

WHERE: 700 Edwards Ave., New Orleans, LA 70123

WHEN: Monday to Friday - 7:30 a.m. to 4 p.m.

City Church of New Orleans

They are accepting physical items including bottled water, non-perishable foods, toiletries, flashlights, batteries, baby wipes, band aids, peroxide, ointment, aspirin and basic first aid items. 

WHEN: Saturday, Feb. 11 from 10 a.m. to 4 p.m.

WHERE: 13123 I-10 Service Rd., New Orleans, LA 70128

Louisiana SPCA

They are accepting unopened dry cat and dog food and large air crates.

WHERE: Louisiana SPCA (1700 Mardi Gras Blvd.)

               Canine Connection (4920 Tchoupitoulas St.)

               Camp Bow Wow - Mid-City (3301 Conti St.)
               N.O. Fleas Market (4228 Magazine St.)

               Demo Diva Demolition (6246 Memphis St.)

WHEN: Monday to Saturday, 9 a.m. – 5 p.m. and Sunday, 12 p.m. – 5 p.m.

United Way of Southeast Louisiana

They are accepting boxes, packing supplies and cleaning supplies.

WHERE: 2515 Canal St. New Orleans, LA 70119

WHEN: Monday – Friday, 9 a.m. – 3 p.m.

District E Councilmember James Gray Clean-Up and Hot Food Drive

Councilman James Gray and staff are working to provide resources and manpower to assist in the cleanup, and coordinating with various groups to aid residents in impacted areas. We are continuing to work with constituents to navigate government, and will help with any other problems related to the tornado. Any individuals or groups interested in helping with cleanup and or food should call Maria Tio in District E’s office at 504.658.1051, or email districteinfo@nola.gov. Checks written to contribute to the effort should be made out to the East New Orleans Business Development District and mailed to 7240 Crowder Blvd., Suite 301, NOLA 70127.

READY.NOLA.GOV

Citizens are encouraged to sign up for email and text message alerts by going to http://ready.nola.gov external link. This service allows city officials to contact citizens during emergencies, which includes life-threatening weather events, evacuation or shelter in place information, and other pertinent emergency information. In addition to the website, the City operates a Twitter handle: @nolaready.

 

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Last updated: 2/10/2017 8:07:02 PM

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