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The City of New Orleans

Mayor Mitchell J. Landrieu

Help with One Stop App

Paying online

What kinds of payment do you take online?

We can take Visa, MasterCard, and Discover online. Please note that there is a 2.45% convenience charge on all credit card payments.

How do I pay for my permit/license?

Your permit or license will be payable once it reaches "Approved" status. The only exceptions to this are the NCDAC fee for demolition permit applications within the Neighborhood Conservation District, and the application fee for parade permits. 

Once your permit or license has been approved, you will get an email notification. When you log into the One Stop App and go to the "Your Items" page, you will see a "Pay Fees" link directly below your permit/license address. Clicking that link will add your fee(s) to a shopping cart. If you have more than one item ready for payments, you can return to Your Items and add up to 10 fees to your cart.

If you are not the original applicant, or if you filed in person at City Hall, you can still pay for a permit or license online. You must be logged in as a user to pay, but you don't need to be the user who created the application. You can find the permit or license that you want to pay for by using the "Search a number, name or address" text box, and then click the "Pay Fees" link as above.

On the shopping cart page, you can enter your Visa/MasterCard/Discover card number, expiration date, and security code. If your billing address is the same as the mailing address you used when you registered, you can click the "Pay Now" button. If you are using a card with a different billing address, please make sure to click the "Specify my billing information" button.

As soon as your permit or license is paid for, you will be able to download the document.

When I try to pay, the website redirects me to a "Welcome" page.

You must be registered and logged in to make a payment. If you've already registered, you can log in on the Welcome page. There's also a Register link at the top of the page. See more about registration here.

When I try to pay, the Checkout page says "One or more of the permits selected is not eligible for payment."

Permit and Occupational License fees are only payable online once the permit has reached the status "Permit Approved" or the License has reached the status "Approved". You can view the latest status of your application on your Your Items page. If your fees are payable, you will see a "Pay Fees" link directly under your permit address or license type.

I got an "AVS mismatch" error when I tried to pay.

If you received the following message after trying to pay:

There was a problem submitting your payment. Please correct the issue and try again. Authorize.net message was: The transaction has been declined because of an AVS mismatch. The address provided does not match billing address of cardholder.

Your credit card billing address did not match your One Stop App mailing address. 

To use a card with a different address from your One Stop App mailing address, click the "Specify my billing information" button just above the "Pay now" button on the checkout page.

To change your default One Stop App mailing address, click on your username at the top of any page where it says "Hello, [username]!"

 
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Last updated: 10/27/2017 11:13:06 AM

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