The Office of Performance and Accountability was created by Mayor Landrieu, with City Council support, in January 2011, resulting in a sustained commitment to performance management for the first time in the City’s history.
What we do
In 2010-2012, the City developed a strategic framework to map the City’s overall direction. The City uses the strategic framework in the City’s Budgeting for Outcomes process, where funding is allocated to programs and services that contribute to the accomplishment of the City's goals.
Throughout the year, the OPA uses performance measures to track progress towards the goals in the strategic framework, and reports results to the Mayor and other senior City leaders, department managers, staff, the City Council, and citizens. Performance results are shared publically in quarterly ResultsNOLA performance reports. Key initiatives are further tracked in monthly STAT, or data-driven performance review, meetings.
In order to improve results, the OPA and City leaders and managers review performance data to understand what’s working, what’s not, and to identify solutions for improvement, which may include making changes to strategies, programs, or the allocation of funds.
- OPA work demonstrates the highest standards of integrity, quality, and accuracy
- OPA work intentionally drives impact
- OPA embraces collaboration with other departments and external partners
- OPA shows thrift in the demands made of city departments; the benefit of the insights obtained through data analysis outweighs the cost
s to obtain it
- OPA demonstrates humility in its approach to working with others and a commitment to continually learn and improve
- OPA’s work is accessible and useable to its audiences
- The most rigorous analysis is transparent in its methodology, assumptions, and limitations, and findings is reproducible by other analysts
- OPA inspires ownership and accountability within departments for their work
Success is a results-oriented, data-driven government that continually improves performance.