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The City of New Orleans

Mayor Mitchell J. Landrieu

Emergency Information

Check below for the latest updates.

Latest Alerts & Updates

Updated June 22, 2017 at 1:09 PM

Precautionary Boil Water Advisory Issued for Venetian Isles of New Orleans

The Sewerage and Water Board of New Orleans (S&WB) has issued precautionary boil water advisory for Venetian Isles of New Orleans. Residents in the affected area are advised per State Department of Health and Hospitals not to drink, make ice, brush teeth until further notice. Residents in the affected area that are immune compromised are advised not to wash hands, shower or bathe. All other residents are advised to take precautions for the below Hygiene actions:

  • Washing hands: Use soap and tap water, dry hands then apply hand sanitizer; the safest option is to wash with safe water.
  • Showering or bathing: Being careful not to swallow any water, one may take a shower safely. Using caution when bathing infants and young children so that no water is swallowed is considered fairly safe. A sponge bath reduces the chance of swallowing water. The time spent bathing should be minimized. Children and disabled individuals should have their bath supervised to ensure water is not ingested. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immunosuppressed, or have a chronic illness may want to consider using bottled or boiled water for cleansing until the advisory is lifted. For those who want to be absolutely safe, use safe water until further notice per the Louisiana Office of Public Health – Infectious Disease Epidemiology Section.

Due to a water main break, water pressure dropped below the standard 15psi.  At this time, the repair to the break is forthcoming due to high water in this subdivision located outside of flood protection. S&WB and the Louisiana Department of Health and Hospitals (DHH) officials have begun testing water samples. The boil water advisory will remain in effect until further notice for customers in the affected area. S&WB will notify resident when the advisory is lifted. If you have any questions, please call 52WATER (529-2837).

Boil water advisories are issued out of an abundance of caution whenever the water pressure drops below 15psi. We agree with the recommendations of our regulatory partner, the Department of Health and Hospitals, that it is prudent to issue these advisories out of an abundance of caution. The concern is that a pressure drop inside of the water pipe could allow an opportunity for contaminants into the pipe. Chlorine is a chemical that is added to water to combat contamination. The Sewerage and Water Board staff maintains a high chlorine residual and aggressively and continually monitors chlorine residual to ensure that potable water has the ability to fight off bacteriological growth.  

Instructions for Boiling Water

Boil water for one full minute in a clean container. The one-minute boil time begins after the water has been brought to a rolling boil (If there is a flat taste, it can be eliminated by shaking the water in a bottle or pouring it from one container to another). 

Please review and follow the Louisiana Office of Public Health’s Recommendations for Boil-Water Advisories to ensure that all tap water is properly disinfected before use. 

What to do during a boil water advisory

Boil water advisory tips for healthcare and daycare facilities

Link to update

Simple Tips to Prepare

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Seniors and People with Medical Needs

Seniors and people with medical needs must take extra preparedness steps to prepare for emergencies.


Pets need emergency plans too, learn how to keep your pet safe.  


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Last updated: 6/22/2017 4:54:19 PM

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