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Winter Weather, Boil Water Advisory, Low Water Pressure

Residents and visitors are advised to take precautions during winter weather. A boil water advisory is in effect for the entire East Bank of New Orleans due to a further drop in water pressure Thursday morning, Jan. 18.

Visit NOLA Ready

The City of New Orleans

Mayor Mitchell J. Landrieu

Transportation Network Companies

Approved Transportation Network Companies (TNCs)

Two Transportation Network Companies are currently approved for operation in New Orleans: 

  • Rasier, LLC (doing business as "Uber")
  • Lyft, LLC (doing business as "Lyft")

Guide for Permitted Activities

The Department of Safety and Permits has developed a Guide for Permitted Activities to serve as a reference for the for-hire industry, the hospitality industry, and the public, so everyone knows what to expect when hailing or booking a ride.

Standards for Operation of TNCs

Under City law, ridesharing operations are permitted by defining a TNC as a person, organization or corporation that connects passengers with drivers using their personal vehicles for the purposes of for-hire vehicle transportation through a TNC digital network. Drivers are not required to be employees of the TNC. Services commence when a driver logs in to the TNC digital application and conclude when the driver logs out. 

Under the Ordinance, the Department of Safety and Permits has full discretion in issuing permits and is responsible for:

  • Ensuring compliance and enforcing violations;
  • Collecting an annual permit fee of $15,000, as well as 50 cents per trip originating in Orleans Parish to be paid each quarter; and,
  • Submitting lists of TNC drivers to be randomly drug tested.

TNCs found to be operating without a permit will be fined no less than $500 for the first offense and will not be allowed to obtain a permit for one calendar year. Subsequent offenses will result in the maximum fine allowable and permanent prohibition from obtaining a TNC permit.

To apply for a TNC permit, applicants must provide:

  • Name of the business;
  • Name, phone number, mailing address, and street address of the applicant's agent for service of process;
  • Proof of insurance;
  • Description of standard rates;
  • Occupational license;
  • Proof of physical office address in Orleans Parish; and,
  • Any additional information requested by the Department of Safety and Permits Director

Each TNC must maintain a website that provides:

  • Customer service telephone number and/or email address;
  • The TNC’s zero tolerance policy for driver drug and alcohol use;
  • Reporting mechanism for drivers suspected of zero tolerance policy violations;
  • Rate calculation formula; and,
  • Department of Safety and Permits complaint contact information.

TNCs must maintain a registry with the Department of Safety and Permits of all employed or contracted TNC drivers that must be electronically updated the first of each month or within 24 hours of request. The registry will include the following information:

  • Full name;
  • Date of birth;
  • Louisiana driver's license number;
  • Louisiana motor vehicle registration number of vehicle or license plate number; and,
  • Active dates of employment or contracts.

TNC vehicle requirements are:

  • Must be owned or leased by driver;
  • Must have an insurance policy that covers TNC vehicles (provided by the driver or the TNC itself);
  • Must be annually inspected by a state-certified mechanic or garage;
  • Must be under seven years old; and,
  • Cannot be licensed as a taxicab, limousine, horse-drawn carriage, pedicab, tour vehicle, courtesy vehicle, non-emergency medical vehicle or airport shuttle.

Additional TNC requirements and regulations:

  • Must perform background checks on drivers;
  • Cannot increase rates during emergencies;
  • Minimum charge for a trip set at $3.50;
  • Minimum charge for trip to/from Louis Armstrong International set at $33.00;
  • Not permitted to pick up passengers at Louis Armstrong International without prior authorization from the New Orleans Aviation Board;
  • Cannot pick up passengers hailed from the street or at designated taxicab stands;
  • Drivers must submit to a drug test within 24 hours of an accident;
  • Cannot impose additional charges to persons with physical disabilities; and,
  • Must comply with laws relative to the accommodation of service animals.


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Last updated: 11/30/2017 3:36:44 PM

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