Information Technology & Innovation

The Office of Information Technology and Innovation facilitates effective, cost efficient use of technology by spearheading the assessment and deployment of technology based business management solutions, and service delivery strategies.

We strive to:

• Maximize the City’s IT value by providing a stable technology and network infrastructure

• Drive innovation and performance improvement to enhance the delivery of all City services
• Increase the availability of information to improve decision making for City employees as well as for the citizens of New Orleans.

Our Technology Roadmap

At the Office of Information Technology and Innovation, we are driven by a bold vision to push transformative change across City services through cutting-edge yet strategically sound innovations.

To turn this into reality, our technology roadmap rallies around four key pillars:

Strengthen Foundations

• We establish strong information standards and governance models that proactively reduce outage risks and lets us predict needs instead of reacting. Our customers feel heard through a service culture focused on solutions.

Build Capabilities

• We build organizational capabilities by making strategic investments in mission-critical systems and establishing a rigorous project management office to guarantee successful delivery; parallelly, we reorganize, train, and align skilled talent while fostering partnerships across departments and agencies to enable open information sharing under governance models that balance innovation with appropriate oversight.

CREATE VALUE-ADDED SERVICES

• We create value-added services that differentiate City capabilities through both technology transformation and performance optimization, leveraging process automation, data centralization, and constituent service enhancements that fuel informed decision-making across departments and boost service levels citywide.

INNOVATE

• Our appetite for forward-thinking pilots sees us constantly building on successes. With an expanded collaborative network inside and outside the halls of city agencies, the cycle of learning never stops as ideas flow seamlessly into impact.

At ITI, we believe effective support enabling top-tier City services boils down to four key measures of excellence:

• Stability: We strive for near 100% uptime across all information systems powering critical constituent services. Dropping the ball cannot be an option when lives rely on continuity.
• Clarity: Responsiveness starts with setting proper expectations, so we are transparent about capabilities, constraints, and timelines. No surprises means no confusion.
• Satisfaction: Our yardstick for satisfaction tracks feedback across the employee and public experience. We iterate based on what our customers truly need while proactively raising the bar.
• Delivery: With rigorous project governance, our track record of seamlessly executed deployments continues to soar. Our no-failure philosophy means objectives translate reliably from ideas into public value.