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The City of New Orleans

Mayor Mitchell J. Landrieu

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City of New Orleans to Receive FEMA Assistance

February 12, 2017

NEW ORLEANS – Yesterday, in response to Tuesday’s tornadoes, President Trump declared a major disaster declaration for the State of Louisiana. This means, impacted individuals in Orleans Parish are now eligible for assistance from the federal government and allows for the release of federal funds to help recover from the severe storms and EF-3 tornado in New Orleans East.

The City has set a 30-day timeline to clear all debris from the impacted area. This will be completed in three passes at the curbside by City contractors and local, national, non-profit and faith-based organization volunteers.

In addition to clean up efforts, the City, in conjunction with the City Council, has introduced a building permit fee waiver ordinance to ease the burden on impacted individuals as they begin to rebuild their homes and businesses.

Below is a list of efforts the City and its partners have undertaken since the tornado touchdown. Residents are urged to monitor for up-to-date information.


FEMA Assistance

Applying for Federal Assistance

Today, FEMA is on the ground and going door-to-door in the impacted area registering individuals for federal assistance.

You may be eligible to receive direct federal assistance for temporary housing, home repairs, and for other serious disaster-related needs, such as medical and dental expenses.

In order to receive federal aid you must first register with FEMA, even if you have registered with another disaster-relief organization. You must use the name that appears on your Social Security card on your registration. You can register whether you have insurance or not. While FEMA won't duplicate insurance benefits, it may provide assistance if you were underinsured.

When completing your registration you will be asked to provide the following:

  • Social Security number
  • Address of the damaged home or apartment
  • Description of the damage
  • Insurance coverage information
  • A current contact telephone number
  • An address where you can get mail
  • Bank account and routing numbers if you prefer direct deposit of any financial assistance

When registering, individuals will be receive a FEMA registration number. Make sure to to save this number as it will be needed when contacting FEMA.

Impacted Individuals can register with FEMA the following ways:

  • Apply online at
  • Call the registration phone number at 1-800-621-3362.

Public Safety

As of February 9, 2017, at 3 p.m., New Orleans 7th District Police Department resumed normal operation. Officers will continue a highly visible, unified, multi-agency patrol including assistance from the Louisiana National Guard and other state and local partners. At this time, there are no reported fatalities. Thirty-three injuries have been reported, 31 of which have been treated and discharged. Two patients remain in the hospital.

Public safety teams completed two full search and rescue sweeps of the impacted area and inspected over 5,143 structures.

Shelter and Services at Joe Brown Park until Wednesday

The temporary shelter at Joe W. Brown Recreation Center (5601 Read Blvd, New Orleans, LA 70127) will remain open for impacted residents until Wednesday, Feb. 15. Food, water, cots and blankets are available to those who use the shelter overnight. Last night, 54 impacted individuals stayed in the shelter.

Evacuteer and Second Harvest Food Bank will no longer distribute food and water at the Joe Brown Park Tennis Center.  Additionally, the shelter cannot accept volunteers or donations at this time. Anyone interested in dropping off or picking up in-kind donations of food, water or other supplies are encouraged to visit Household of Faith Church or  City Church. Please visit for updates on volunteer opportunities and donation drop-off locations.

Short Term and Long Term Housing

The Shelter at Joe Brown Park continues to offer case management for individuals impacted by the tornado.

Additionally, the partners below are offering the following services:

  • Housing Authority of New Orleans (HANO) - Assisting existing voucher holders find replacement housing.
  • Southeast Louisiana Legal - Providing assessments for any legal services needed.
  • Desire Community Housing Corporation - Counseling for Homeowners.
  • Veterans Affairs - Providing short-term and long-term assistance for Veterans.
  • Total Community Action - Assessments to determine eligibility for assistance.
  • Unity GNO - Assessments to determine eligibility for assistance.
  • Airbnb – Offering urgent accommodations. All service fees are waived for those affected by the disaster and checking in between February 07, 2017 and February 19, 2017. Visit

SNAP Benefits Replacement Support

The Louisiana Department of Children and Family Services’ temporary replacement SNAP benefit distribution location at the East New Orleans Regional Library (5641 Read Blvd. New Orleans, LA 70127) for impacted individuals is open until Sunday, Feb. 12 at 5 p.m. Anyone needing assistance after Sunday must visit a DCFS location. To find a DCFS office near you, click here.

At this time, there is shuttle transportation available between the City shelter at Joe Brown Park and the East New Orleans Regional Library.

  • SNAP Replacement Benefits - Victims of a household misfortune who lost food purchased with SNAP benefits can apply for replacement benefits through DCFS. Note: An actual loss of food benefits would be required to be eligible for replacement benefits. To apply for replacement benefits, the SNAP household must report the destruction or loss of food verbally or in writing within 10 calendar days of the household misfortune, and then must execute the sworn affidavit (SNAP 38) within 10 calendar days of the report of the household misfortune. For the February 7th storm, the deadline to make a report and file an affidavit will be February 17th. If a SNAP household reports food loss within the 10-day period but cannot travel to a DCFS office to sign the affidavit due to age, handicap, or distance from the office, a DCFS worker will mail the affidavit to the household. The head of the SNAP household must sign it and return it to the Document Processing Center. To find a DCFS office near you, click here .
  • Power outages. If the household misfortune is a power outage, the power must have been out for a minimum of 24 hours, in keeping with federal rules. DCFS works with the Louisiana Public Service Commission to obtain reports of specific areas of power outages.
  • Value of Replacement. The value of the replacement benefit shall be in an amount equal to the value of the lost food purchased with SNAP benefits, up to a maximum of one month’s SNAP benefits. If eligible, the replacement benefits are added to the SNAP household’s regular EBT card.
  • Lost EBT cards – Current SNAP recipients who lost their EBT cards during the disaster must contact the EBT Call Center at 1-888-997-1117. A new card will be mailed to them at that time with instructions on how to activate the card and set the PIN. Clients cannot obtain replacement EBT cards through the local office.
  • More information – Visit the DCFS website at  or contact the DCFS call center at 1-888-LAHELP-U (1-888-524-3578).


80 customers remain without power in the impacted area. Approximately 300 Entergy crew members and contractors continue to repair the damage to electrical facilities in the New Orleans East area stretching from Lake Forest through Sherwood Forest to Michoud along Chef Menteur Highway.  

A customer service team began neighborhood walkthroughs in the affected area on Feb. 10, 2017, and will continue to distribute information in the affected areas through early next week. The team is providing customers with valuable information on Entergy’s power restoration process, the process to obtain power once residential repairs are made, as well as gas and safety tips.

Customers are encouraged to go to to sign up for text messages. Residents may call 1-800-9OUTAGE to report outages, downed power lines or gas odors.

School Closures

Until further notice ReNEW Schools Schaumburg Elementary School will remain closed.


The Regional Transit Authority (RTA) is restoring service to New Orleans East as road conditions and hazards are cleared. Some routes remain on detour. Due to downed transmission lines, Chef Menteur Highway will remain closed for the forseeable future. The detours are as follows:

Bus Route 64 Lake Forest

Buses ending at Walmart – Regular route.

Buses ending at Michoud/Expedition:

OUTBOUND: From Bullard to left on Pressburg to left on Bullard to right on I-10E to I-510 to Chef Menteur Highway exit to left on Chef Menteur Highway to regular route to Michoud/Expedition.

INBOUND: From Chef Menteur Highway to right on I-510W on ramp to I-10W to Bullard exit to left on Bullard to regular route.

Bus Route 65 Crowder/Read

Buses ending at Walmart – Regular route.

Buses ending at Michoud/Expedition:

OUTBOUND: From Bullard to left on Pressburg to left on Bullard to right on I-10E to I-510 to Chef Menteur exit to left on Chef Menteur to regular route to Michoud/Expedition.

INBOUND: From Chef Menteur Highway to right on I-510W on ramp to I-10W to Bullard exit to left on Bullard to regular route.

Bus Route 94 Broad

INBOUND: From Chef Menteur to right on I-510W on ramp to I-10W to Bullard exit to left on Bullard to right on Lake Forest to left on Mayo to Wilson to right on Chef Menteur to regular route.

OUTBOUND: From Chef Menteur to left on Wilson to Mayo to right on Lake Forest to left on Bullard to right on I-10E to I-510 to Chef Menteur exit to left on Chef Menteur to regular route.

***NASA and Chateau Orleans Apts. will be serviced***

RTA Shuttle Service to shelter at Joe Brown Park:

RTA is providing shuttle service to the City’s shelter in Joe Brown Park for residents without transportation.

Pick up points for Shelter Shuttle Service are as follows:

Dwyer Road and Wilson Avenue

Dwyer Road and Crowder Boulevard

Dwyer Road and Wright Road

The Following Roads Remain Closed:

Vehicular traffic restricted: Chef Menteur to Dwyer and Wilson to Bullard

Only residents with ID are allowed in impacted zones

Police closure points:

Chef Menteur & Read

Chef Menteur & Bullard

Chef Menteur & Downman

Chef Menteur & Bullard

Chef Menteur & Papania

Dwyer & Bundy

Dwyer & Wilson

RTA does have a Paratransit vehicle available if needed for residents requiring special transit services. For more information visit them online at or call our customer care Rideline at (504) 248-3900.

Other City Services

Sewerage & Water Board of New Orleans is fully staffed and operational. S&WB sent 12 person crews to the impacted area each day since the tornado to assess damage and make repairs to homes and businesses. Crews have responded to requests from more than 40 residences to shut off water in order minimize damage from private water leaks. Customers with water-related issues or who are attempting to shut off water for construction purposes, are being asked to call to 52-WATER ((504) 529-2837).

Entergy, Parks and Parkways and the Sanitation Department have focused efforts on reopening Chef Menteur Highway so residents can regain access to the main thoroughfare.

Clean Up

The City of New Orleans activated the emergency debris removal process. In an effort to streamline recovery, debris collection and removal of damaged trees on the public rights of way will be addressed by the Department of Sanitation's contractors in the most impacted areas, bounded by Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to Dwyer Road. Only debris resulting from the recent tornado is eligible for collection by the City's contractors.


Guidelines for Pick-Up and Separation

All debris must be placed in front of your property in the area between the sidewalk and curb. Regular household garbage and recycling will be picked up on normal collection days.

  • Debris piles are not to be placed on neutral grounds, next to utility poles, trees, mail boxes, electric or water meters, fire hydrants or blocking any travel lanes in the street.
  • Debris should be separated as follows: household garbage, construction debris, vegetative debris, household hazardous waste, white goods, and electronics.
  • Citizens do not have to cut and bundle branches in 4-feet lengths during this designated debris removal period in the impacted area. Leaves should be bagged.

The Sanitation Department will systematically remove debris and handle damaged trees on each street.  There is no need to call 311 to report debris piles or damaged trees on the public rights of way in the area designated above. Collection timelines will take place on the following dates:

  • First Pass: Friday, Feb. 10, 2017 through Monday, Feb. 13. 2017
  • Second Pass: Tuesday, Feb. 14, 2017 through Friday, Feb. 17, 2017
  • Third Pass: Saturday, Feb. 18, 2017 through Tuesday, Feb. 21, 2017

Collection crews will work from dawn to dusk each day, pending inclement weather. Each pass will last for four days. Residents should place all debris out by the first day of each pass.

In addition to the debris contractors, crews from the Departments of the Sanitation, Parks and Parkways and Public Works will continue to remove debris and address damaged trees in the entire impacted area. Calls for debris piles and damaged trees on the public right of way, street lights, street signs and other matters outside of the area bounded by Chantilly Drive to Bullard Avenue and from Chef Menteur Highway to Dwyer Road, should be directed to 311.

Volunteer Opportunities

City Church of New Orleans

The church will be receiving donations and dispatching teams to neighborhoods to clean up debris. City Church is also accepting volunteers to help with food distribution on Sunday. Financial contributions and physical items requested for donation including bottled water, non-perishable foods, new toiletries, flashlights, batteries, baby wipes, band aids, peroxide, ointment, aspirin and basic first aid items, can be made at this location.

WHEN: Sunday, Feb. 12 starting at 10 a.m.

WHERE: 13123 I-10 Service Road, New Orleans, LA 70128

HOW: Volunteers can sign up at or arrive in person at City Church by 10 a.m. Volunteers interested in assisting with community relief efforts are asked to bring tools such as crowbars, shovels, work gloves etc. Arrive in pants and work clothes. Wear closed toe shoes.

Household of Faith, in partnership with Samaritan’s Purse

Household of Faith is seeking volunteer support with debris clean up. Additionally, they are providing training for all volunteers. They are accepting donations of non-perishable food items, toiletries and cleaning supplies at the location below.

WHEN: Daily

WHERE: 9300 I-10 Service Rd, New Orleans, LA 70127

HOW: Arrive in person at 7:30AM or 12:30PM for orientation.  Please bring your own lunch or snacks and water.  Arrive in pants and work clothes.  Wear closed toe shoes. Volunteers to arrive at 7:30 a.m. or 12:30 p.m. for training.


SBP is conducting immediate cleanup of debris and client intake.

WHEN: Options available daily

WHERE: Registered volunteers will be informed of specific location

HOW: Volunteers must pre-register with SBP by calling (504) 473-5560 or visiting the website at

American Red Cross

American Red Cross is conducting immediate cleanup of debris and providing assistance to those impacted by the tornado

WHEN: Options available daily

HOW: Volunteers must register at

United Saints Recovery

United Saints Recovery is conducting volunteer management and debris cleanup.

WHEN: Starting Monday, Feb. 13 at 7:15 am

WHERE: 2309 Dryades St., New Orleans, LA 70113

HOW: Interested volunteers should email

Donation Drives

Second Harvest Food Bank

Accepting non-perishable food items such as canned vegetables, canned fruit, canned meat, soups, stews, beans, chili, peanut butter, pasta, rice, breakfast cereal and shelf-stable milk.

WHERE: 700 Edwards Ave. New Orleans, LA 70123

WHEN: Monday - Friday from 7:30 a.m. to 4 p.m.

City Church of New Orleans

Accepting physical items including bottled water, non-perishable foods, toiletries, flashlights, batteries, baby wipes, band aids, peroxide, ointment, aspirin and basic first aid items.  

WHEN: Sunday, Feb. 12 from 10 a.m. to 4 p.m.

WHERE: 13123 I-10 Service Road, New Orleans, LA 70128

Louisiana SPCA

They are accepting unopened dry cat and dog food and large air crates.

WHERE: Louisiana SPCA (1700 Mardi Gras Blvd.)

Canine Connection (4920 Tchoupitoulas St.

Camp Bow Wow - Mid-City (3301 Conti St.)

N.O. Fleas Market (4228 Magazine St.)

Demo Diva Demolition (6246 Memphis St)

WHEN: Monday – Saturday, 9 a.m. – 5 p.m. and Sunday, 12 p.m. – 5 p.m.

United Way of Southeast Louisiana

Accepting boxes and packing supplies, i.e. still flattened cardboard boxes, heavy packing tape, permanent markers, packing paper and cleaning supplies, i.e.: heavy duty garbage bags, work gloves, metal rakes, dust masks, safety goggles, and hand saws.

WHERE: 2515 Canal St., New Orleans, LA 70119

WHEN: Monday – Friday, 9 a.m. – 3 p.m.


Citizens are encouraged to sign up for email and text message alerts by going to This service allows city officials to contact citizens during emergencies, which includes life-threatening weather events, evacuation or shelter in place information, and other pertinent emergency information. In addition to the website, the City operates a Twitter handle: @nolaready.

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Last updated: 2/13/2017 10:18:38 AM

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