What should I do if I see an error in my application after I've submitted it?

If you believe you submitted a NSTR application in error or that contained incomplete information, NSTR Applications may be canceled or withdrawn by emailing str@nola.gov and providing the property address and reference number. Applications may only be canceled or withdrawn by the original applicant, with requests originating from the email address originally provided. New NSTR applications may be filed during the NSTR application period, but will incur a new $50 application fee. Confirmation of cancellation does not imply that the Department has reviewed the application or agrees with any statements or questions contained in the request for cancellation regarding the contents of the application.

How can I view documents I've uploaded?

After your application has been submitted, you can return to it by logging in to onestopapp.nola.gov, going to the Your Account menu, and selecting Your Items. The Your Items page will include your NSTR application, as well as any other applications associated with your One Stop App web account.

Click the View link beneath the address on the listing for your NSTR application. On the View page, you can visit the Documents section to view your documents, and to upload additional documents if necessary. (Note that all of the Required Document uploads will be listed by their Required Document title, not the original file name you used.)

I missed the Pay Fees link when I submitted my application - how can I pay my $50 application fee?

You can return to your application by logging in to onestopapp.nola.gov, going to the Your Account menu, and selecting Your Items. The Your Items page will include your NSTR application, as well as any other applications associated with your One Stop App web account.

Click the Pay Fees link beneath the address on the listing for your NSTR application. That will take you to a shopping cart page where you can review your fee and enter your credit card to make a payment. 

Note: if your credit card billing address is different from the mailing address you used when you created your One Stop App account, make sure to click the Specify My Billing Information button (it's a good idea to check this if you're not 100% sure). You can enter your correct billing zip code there if it doesn't match your credit card statement. 

Can I change anything on my application after I've submitted it?

After submitting, you'll be able to upload additional documents if you need to, but you will not be able to remove documents, and you will not be able to change anything you entered in any of the text fields in the application. If you find any errors, see the topic above on how to withdraw an application.