Refunds

***Effective July 17, 2023, we updated our refund process.  The intent of the NEW process is to be more efficient and more expedient.***  Please bear with us as we phase out our old process.

Property tax refunds may be available as a result of duplicate payments, approved homestead exemptions, approved property assessment reductions, or tax sale redemptions.

When applying for a homestead exemption, the Orleans Parish Assessor’s Office must submit a change order to the Louisiana Tax Commission (LTC).  The LTC must approve the homestead exemption.  Once the homestead exemption is approved by the LTC, the Bureau of Treasury receives a file of the approvals.  Once the approvals are loaded to our database, a credit memo will be mailed. The approvals will be reviewed and refunds will be processed.

Effective July 17, 2023, refunds resulting from approved homestead exemptions no longer require a refund application. Refunds will be mailed within 14 days of processing.

Those approved prior to July 17, 2023 still require a refund application. 

Note:  Treasury refund applications are generated in our office; they are not available on our website.

Once you have submitted the refund application, the refund process typically takes 30-45 business days from the receipt of the application and the supporting documents, if applicable. If a refund application is incomplete upon submission, it could delay the process.

Refunds for Duplicate Web Payments

For duplicate payments made online in the current year, taxpayers may contact the Receipts & Disbursements Unit at (504) 658-1715 or randd@nola.gov.  If the duplicate payments were made in a prior year, please contact the Tax Research Unit at (504) 658-1712 or taxresearchunit@nola.gov.

Refunds Resulting from Assessment Reductions or Late Homestead Exemptions

If a refund is due to a homestead exemption or reduction of assessment, a credit memo and refund application will be mailed to the property address.  

When applying for a homestead exemption, the Orleans Parish Assessor’s Office must submit a change order to the Louisiana Tax Commission (LTC).  The LTC must approve the homestead exemption.  Once the homestead exemption is approved by the LTC, the Bureau of Treasury receives a file of the approvals.  Once the approvals are loaded to our database, a credit memo will be mailed.

Refunds/Reimbursements Resulting from Tax Sale Redemptions

If an overage occurs because of an excessive payment tendered to redeem a tax sale or adjudication, the Redemption Unit will process a refund and forward the refund to the remitting party. 

If a reimbursement is due to a tax sale purchaser resulting from a redemption, a claim form will be mailed to the tax sale purchaser immediately following the redemption payment processing.  Instructions provided with the claim form should be followed to promptly receive all funds due.